Amazon

DESCRIPTION

We are seeking a motivated self-starter to lead our end-to-end AVS Program processes and directly impact how we drive value with our customers.

In this role, you are the central leader across the end-to-end AVS program delivery process. You are responsible for defining and prioritizing roadmaps, delivering cohesive value driven CX plans through multiple cross-functional teams, and leveraging stakeholders to measurably improve AVS program delivery and output. This role is highly visible and directly responsible for influencing many levels of leadership across product, finance, vendor management, operations, and tech teams.

The ideal candidate has a strong customer experience background, intuition, business and product sense combined with solid understanding of technical concepts and prioritization. You must also be passionate about building and iterating indirectly through cross-functional teams. High judgment, ability to influence, analytical talent, exceptional communications, and leadership are essential to success in this role.

Key job responsibilities

• Define and deliver customer-focused product and programs with broad cross-functional business impact
• Bring strong, data-driven business and strategic judgment to decisions
• Develop business requirements, manage milestones, prioritization, and overall roadmap
• Drive automation and standardization cross-functionally
• Lead with a continuous improvement mindset across all aspects promotions planning, operations, and execution

BASIC QUALIFICATIONS

• Bachelor's degree
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
• Program, project, or product management experience
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Senior experience managing stakeholders in cross-functional project

PREFERRED QUALIFICATIONS

• Experience working cross functionally with tech and non-tech teams

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.