Job Requirements
Make a measurable impact where technology and healthcare meet.
We are searching for a driven, collaborative Informatics Instructional Designer I to join our high-performing Clinical Informatics team. In this pivotal role, you will empower healthcare professionals with the knowledge and tools they need to master Epic and other cutting-edge clinical systems — ultimately advancing patient care across our entire organization.
Location: Spartanburg, SC (Hybrid)
Why SRHS?
You will join a mission-driven health system where innovation and compassion intersect. Every day, your work will support clinicians and staff as they navigate evolving technology — ensuring smooth workflows, confident end-users, and outstanding patient outcomes.
What You Will Do
You will lead the charge in designing, delivering, and supporting world-class end-user training for Epic and other key clinical systems. As a content and application expert, you will:
- Deliver high-impact training (classroom, virtual, self-paced) 50% of your time, equipping end users to excel in their roles.
- Develop engaging learning materials, including step-by-step guides, e-learning modules, quick start guides, and interactive demonstrations.
- Manage and optimize Epic training environments, ensuring alignment with live (production) workflows and functionality.
- Analyze, test, and troubleshoot workflows, collaborating with Clinical Informatics, IT, and Operations to ensure system changes are seamless and effective.
- Lead training for new hires and system updates, ensuring staff stays sharp and informed.
- Drive continuous improvement by evaluating training programs, identifying optimizations, and embedding ‘best practice’ workflows into user education.
- Serve as a key informatics liaison on projects and committees, ensuring training supports operational goals and project milestones.
What You Need to Succeed
Minimum Requirements
- Education
- High School Diploma or equivalent with 5 years healthcare specific systems analyst/training experience
- OR Associate’s degree or healthcare specific certification/licensure with 1 year of IT/training experience
- Bachelor’s degree preferred
- Experience
- Preferred: Experience developing and delivering technical training (in-person and e-learning)
- Preferred: Familiarity with computer-based training tools (Camtasia, Captivate, uPerform, etc.)
Certifications (Epic-specific)
- Required (within timelines)
- Epic Application Curriculum Certification/Accreditation (within 90 days of hire)
- Epic Training Environment Build Accreditation (within 90 days of hire)
- Epic Clinical Informatics Certificate (within 6 months of hire)
- Preferred
- Epic Certification, Accreditation, or Proficiency in one or more Epic applications
What You Will Bring
- Passion for teaching, empowering, and supporting clinicians and healthcare staff.
- Strong understanding of clinical workflows and informatics principles — or a deep desire to learn.
- Exceptional communication and collaboration skills — you will partner with IT, Operations, and Clinical teams daily.
- Analytical and troubleshooting expertise to identify training needs versus technical issues.
- Flexibility and independence to manage multiple projects, pivot quickly, and think on your feet.
What You Can Expect
- A fast-paced, high-energy environment where technology drives healthcare transformation.
- Opportunities to lead training projects, shape workflows, and influence system adoption across the organization.
- Work that blends hands-on training, informatics expertise, and cross-team collaboration.
- A chance to grow your Epic certifications and informatics skills alongside a dynamic team.
Physical Requirements
- Ability to sit or stand for extended periods (for computer-based work and classroom training).
- Strong hand-eye coordination, manual dexterity, and visual acuity to manage complex technical environments.
- Ability to think clearly and adapt quickly in high-volume, high-pressure settings.
Ready to make a difference?
Join SRHS and help shape the future of healthcare technology — empowering care teams, improving workflows, and enhancing lives.
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