Sales Operations Analyst 2
This Role requires flexible with shift (6.30am, 11.30am or 1pm working hours)
PRINCIPLE DUTIES AND RESPONSIBILITIES
- Be the main point of contact for Juniper/Partners for all requests related to quote creation, modification and management.
- Supporting Sales team and partners with queries, quotes and opportunity management
- Work with Juniper Account Manages directly on specific assigned tasks within established policies and procedures
- Interface with partners/distributors, Juniper Sales, Logistics, Customer Care, Customer Master, Global Support and Order Management related to quote/ordering queries and escalations
- Administratively responsible for creating/managing complex deals for assigned accounts and accountable for quote
- Escalate customer problems to respective SBM and/or AM
- Escalate quoting problems to the team-lead and/Managers
- Be well verse in systems and tools required to manage quotes and answer queries from partners, customer and Juniper team
- SME of processes and have an upstream and downstream of processes
- Problem solving and handle escalations for the process and work on future projects on solving repetitive problems
- Stake holder engagement on regular basis and discuss on process issues and recommend solutions
- Able to contribute to team goals and create self-goals
- Act as back-up for seniors and extended train new hires
- Documentation and process planning
- Experience with people handling will be added advantage.
JOB SPECIFICATIONS
- Previous related service business experience and quoting skills
- Good attention to details and documentation skills
- Good verbal and written communication skills
- Good organization skills
- Good team player and quick learner
- Ability to handle multi-tasking.
- SAP knowledge an advantage
- Project management knowledge.
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