Req #: 0000206942
Category: Clerical / Administrative Support
Status: Full-Time
Shift: Evening
Facility: RWJ New Brunswick
Department: Patient Access Services
Location:
165 Somerset Street, New Brunswick, NJ 08901
Job Title: Patient Access Representative
Location: Morris Cancer Center
Department Name: Patient Access Services
Req #: 0000206942
Status: Hourly
Shift: Evening
Pay Range: $19.74 - $24.97 per hour
Pay Transparency:
The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.
The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.
The Patient Access Representative II position plays a key role in the health system in providing excellent customer service while ensuring timely throughput and capturing all necessary data timely,
The Patient Access Representative II is responsible to greet all patients in a timely and friendly manner,
A core function of this position is to ensure that all customers, external and internal, are treated with the highest level of respect,
The Patient Access Representative II is to provide a safe and secure environment for the patient during the registration process,
Clearly review and communicate all forms and obtain required signatures for services provided,
The Patient Access Representative II ensures accuracy and thoroughness in collecting and documentation of the patient s demographic and insurance information, and utilizes the technology available to complete the registration,
Participates in creating a positive environment for patient and colleague satisfaction,
Provides excellent customer service to all patients, colleagues and other external and internal customers
Interviews patients, family members and other responsible parties to gather pertinent demographic and financial information, for scheduling , pre-registration and/or registration based on assigned work
Obtains and accurately documents all demographic information
Obtains insurance information and initiates the verification process via third party clearinghouse
Completes verification of coverage of all insurances and financial clearance activity has been completed
Meets and exceeds department goals including accuracy, point of service collections and productivity
Ensures all required forms are provided, reviewed, properly explained and signed by the patient or an approved person on behalf of the patient
Informs patient of financial responsibility and collects appropriate dollar amount for services to be rendered; issue receipt and completes daily reconciliation of all cash collections
Provide back-up support to hospital cashier and complete cashier functions, as assigned
Completes Medicare Questionnaire on all patients that are eligible
Responsible to review all work queues daily and take the required actions to update the information, correct errors and ensure that the account is accurate for billing
Responsible to place patients in the appropriate bed and maintain the accuracy of the bed board system by tracking bed assignments through bed tracking system and to ensure timely and appropriate movement of patients within the hospital; as assigned
Demonstrates proficiency in the entire pre-admission, registration, and financial clearance processes
Demonstrates a high level of efficiency, accuracy and productivity
Verifies accuracy of patient demographic information to avoid duplicating a medical record
Follows department procedures when a duplicate medical record assignment is made
Complies with organizational policies on Advance Directives and Patient Rights
Provides patients with all regulatory documents, obtain required signatures, and witnesses all patients signatures
Maintains department productivity by asking for additional duties when patient flow permits
Makes customer needs a priority,
Provides direct observation of the customer service being performed by other organizational members and reports issues to the supervisor/director
High School Diploma required
Customer service experience
Minimum of 3 years Patient Access experience
Knowledge in all aspects of registration, Non-Federal and Federal billing regulations, and state programs such as Charity Care
Medical terminology and computer skills
RWJBarnabas Health is an Equal Opportunity Employer
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