Job Summary
Join our dynamic team as a Multi Channel Helpdesk professional where you will utilize your skills in MS Excel and contribute to enhancing customer experiences. With rotational shifts and a work-from-office model you will play a crucial role in supporting our operations and ensuring seamless communication across channels. Your expertise will drive efficiency and improve service delivery.
Responsibilities
Provide exceptional support to customers through various communication channels ensuring timely and accurate responses
Utilize MS Excel to analyze data and generate reports that enhance decision-making processes
Collaborate with team members to identify and resolve technical issues improving overall service quality
Assist in the development and implementation of strategies to optimize helpdesk operations
Monitor and evaluate helpdesk performance metrics to ensure alignment with company goals
Engage with customers to understand their needs and provide tailored solutions that enhance satisfaction
Maintain up-to-date knowledge of industry trends and best practices to continuously improve service delivery
Support email marketing initiatives by providing technical assistance and troubleshooting
Contribute to display advertising projects by offering insights and technical expertise
Ensure compliance with company policies and procedures in all helpdesk activities
Participate in training sessions to enhance skills and knowledge relevant to the role
Foster a collaborative work environment that encourages innovation and teamwork
Drive continuous improvement efforts by identifying areas for enhancement and implementing solutions. Qualifications
Demonstrate proficiency in MS Excel including data analysis and report generation
Possess strong communication skills in English both written and spoken
Experience in display advertising and email marketing is a plus
Ability to work effectively in rotational shifts and adapt to changing priorities
Strong problem-solving skills and attention to detail
Ability to collaborate with team members and contribute to a positive work environment
Eagerness to learn and stay updated with industry trends and technologies.
Certifications Required
Microsoft Office Specialist: Excel Certification
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
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