Fidelity

Job Description:

Are you passionate about leveraging varied analytical techniques and using myriad data sources (e.g., customer attributes and behaviors, transactional history, call transcripts, digital activity, business financials) to improve product offerings? Are you ready to drive rapid experiments & strategic insights to optimize every aspect of customer experience?

If yes, we want you to join our upbeat and hardworking team and make a real-world difference for Fidelity’s customers.

The Team

We are looking for an accomplished analytics professional to be a creative and collaborative team member, helping develop and drive strategic analytical initiatives. As an indispensable member of CKSI, you'll be embedded in a business unit and will be a part of an agile inter-disciplinary team with a diverse set of skills across analytics, engineering, and data science, partnering to optimize and personalize the Fidelity experience.

The team will look up to you as a senior subject matter authority in analytics & insights.

The Expertise We’re Looking For

• 5 + years of experience generating analytical insights to drive business actions, including experience with a range of analytical tools and techniques, such as SQL, Qlik/Tableau, Python, R, etc.
• Experience with big data technologies / languages such as Snowflake, Hadoop, Apache Pig, Hive is required
• Experience with digital analytics using tools such as Adobe analytics is a plus.
• Graduate degree in a quantitative / technical field such as Engineering, Economics, Statistics. MBA or MS degree a plus

The Skills You Bring

• A passionate can-do attitude to your work.
• You are committed to cross-functional collaboration to achieve the best results for Fidelity and for our customers.
• Demonstrating a versatile mix of analytical skills, you always focus on business use cases and customer needs.
• Tremendous intellectually curious, taking the initiative to learn new skills and share that knowledge with others.
• Bringing a data-driven approach to decision making through experimental design and practical application

The Value You Deliver

• Your analytical insights will inform business decisions and drive the actions of customer experience and product development teams
• Supporting democratization of data among business partners and creating self-serve data visualization tools that enable business decision making
• Continuously improving data analytics and insights capabilities and spreading that knowledge and expertise throughout the organization

Certifications:

Category:

Data Analytics and Insights

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.