Matalan

About the role

An exciting opportunity has arisen to join our Omni-Channel Product & Delivery team here at Matalan as a Product & Delivery Associate.

This role plays a critical part in supporting the Product & Delivery Managers to deliver successful products and services within a defined pillar of the omni-channel platform. The role involves assisting with project coordination, stakeholder engagement, requirement capture and creation, User Acceptance Testing (UAT), release management, data analysis, and customer support.

This is truly an exciting opportunity to grow and learn in a fast-paced and innovative environment. The right candidate will be able to pick up new skills quickly and contribute to the success of a team that is delivering cutting-edge products and services. You will learn from experienced Product & Delivery Managers and other members of the team.

Key Responsibilities -

• Support the Product & Delivery Managers in the delivery of great new products and services.
• Assist with project coordination, including task management, risk management, and communication with stakeholders
• Engage with stakeholders to gather and understand their requirements, and to ensure that their needs are met, with a focus on the end-to-end customer journey
• Support in the UAT process, including developing and executing test plans, and coordinating with stakeholders to gather feedback, with a focus on ensuring that the customer journey is seamless across all channels
• Manage the release process, including planning, scheduling, and executing releases, with a focus on minimizing disruption to the customer experience
• Analyse data to identify trends and insights, and to support decision-making, with a focus on understanding the customer journey and improving the customer experience
• Provide customer support, including troubleshooting issues and answering questions, with a focus on resolving customer issues quickly and efficiently

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About You

• Strong UX experience using Figma, UsabilityHub and Lookback (or similar)
• Ability to influence 3rd parties
• Able to work under pressure in a fast paced environment
• Strong stakeholder management skills
• Line management experience

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About Matalan

From humble beginnings to disruptive innovations in the retail industry, find out about how Matalan is ever-evolving here.

We know as a team, we are stronger together – we champion equality for all and make lasting connections that go beyond work. We thrive off our inclusive culture, encouraging our colleagues to bring their true selves to work and contributing to collective creativity, open-mindedness and growth.

We want give every candidate the opportunity to perform at their best throughout the application and interview process and then ultimately in their role. If you require any adjustments during our recruitment process, please don’t hesitate to let us know.

In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.

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Benefits

In addition to competitive salaries, we also offer the below core benefits:

• 20% staff discount, which increases with length of service
• Thrive Recognition Scheme
• Wellbeing support provided by the Retail Trust
• Life Assurance
• Retail Rewards platform offering discounts for other retailers
• Pension Scheme
• Access to a wide range of career development
• Additional benefits may apply depending on your role and area of the business

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