City of Phoenix

ABOUT THIS POSITION

The Phoenix Convention Center and Venues hosts a diverse range of conventions, trade shows, meetings and entertainment events in one of the premier convention facilities in the United States. We are committed to delivering the highest levels of customer service and guest experience in the industry. We enhance the economic vitality of the downtown area, the city of Phoenix and the state of Arizona by supporting tourism-related industries, businesses and cultural organizations.

The City of Phoenix Convention Center is seeking an enthusiastic, detail oriented and high-performing individual to join their team as a Theatre Operations Manager.

The Theatre Operations Manager assists in the day-to-day operations of Symphony Hall, The Orpheum Theatre as well as facilities and maintenance of The Herberger Theatre Center. The Theatre Operations Manager will ensure the smooth and efficient implementation of all aspects of venue management, from front-of-house to backstage including various projects and initiatives. This role involves managing staff, coordinating events, maintaining the facility, and ensuring positive experience for clients and attendees.

Duties Include:

• Develop and implement operational policies and procedures.
• Operations Management: Assists in all aspects of the venue's day-to-day operations, including scheduling, staffing, and event coordination.
• Staff Management: Hire, train, supervise and mentor staff.
• Facility Maintenance: Assist in the coordination of maintenance activities, to include general repairs, capital projects and infrastructure replacement.
• Coordination: Manage event logistics, including pre-event preparation, Event show advancement, event setup, and post-event cleanup.
• Customer Service: Ensure a positive and enjoyable experience for all patrons.
• Assist Venue Manager with Budget Management: Manage budgets and financial reporting related to venue operations.
• Compliance and Safety: Ensure adherence to all safety regulations and industry standards.
• Collaboration: Work with various department sections, including Production Services, Sales and Marketing, Facility Maintenance and Business Services to support events and promote the venues.

IDEAL CANDIDATE

• Takes initiative to continuously improve administrative processes.
• Knowledge of general safety practices and federal regulations.
• Knowledge of how general safety practices and federal regulations will apply to the department by learning the needs of the department and working directly with employees and management.
• Ability to work collaboratively within a team or independently with minimal supervision.
• Ability to multi-task.
• Exhibits self-motivation and professionalism.
• Strong business written and oral communication skills.
• Exercises good judgment.
• Works collaboratively with others.
• Ensures service contractors are scheduled accordingly and in line with event time frames.

SALARY

Pay Range: $63,044.80 to $107,806.40 annually.

Hiring Range: $63,044.80 to $97,780.80 annually.

Pay Range Explanation:

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

BENEFITS

A comprehensive benefits package is offered which includes:

• Traditional pension with employer and employee contributions, click here for more details: Pension Information
• 401(a) and 457 plans with employer contributions
• Choice of generous medical HMO, PPO, or HSA/HDHP plans
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
• Wellness incentive of up to $720 annually
• Dental, vision, and life insurance options
• Employer paid long-term disability
• Free Bus/light rail pass
• Tuition reimbursement program up to $6,500 per year
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
• Federal Student Loan Forgiveness offered through Savi

For more details, visit: Unit 007 Benefits

MINIMUM QUALIFICATIONS

• Bachelor's degree in public or business administration or a related field.
• Three years of professional experience in public administration or governmental research or finance.
• Other combinations of education and experience that meet the minimum requirements may be substituted.
• Moving around the facility, standing for long periods of time during events, able to lift 50 or more pounds, and working inside or outside of the building, as needed by events may be required.
• Working irregular hours, second and/or third shifts, weekends, holidays, and evenings may be required.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• For information regarding pre-screening and driving positions, click here.
• The City job description can be found here.

PREFERRED QUALIFICATIONS

The minimum qualifications listed above, plus:

• Five or more years of experience in theatre administration, with an emphasis in front-of-house and back-of-house coordination.
• Four or more years of experience coordinating events with arts presenters, concert promoters and corporate clientele.
• Three or more years of experience coordinating work with volunteers.
• Three or more years of experience working with non-profit organizations and boards.
• Supervisory experience in a team environment.
• Experience providing customer service to internal and external customers.
• Experience delivering professional communication, written and oral, including public speaking.
• Experience managing budgets, procurement processes, and contract management in a government or for a large business.
• Experience updating policies and procedures.
• Experience working with Microsoft Word, Excel, and PowerPoint.

RECRUITMENT DATES

Recruitment closes July 21, 2025. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

HOW TO APPLY

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

WE ARE HERE TO HELP

• Job interviews may be held by video or audio conference.
• If you are in need of computer resources, click here for free options.
• Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. Click here for more information.
• Explore other Employment Opportunities with the City of Phoenix.
• Subscribe to receive e-mail notifications about new employment opportunities.
• If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at (602) 495-5700 or by text at (800) 367-8939. You may also fill out and submit a Reasonable Accommodation Request Form.

REFERENCE

Admin Asst II, JC:06040, ID# 58244, 07/07/25, USM, DB, Benefits:007.

Building the Phoenix of tomorrow.

#DoWorkThatMakesPhoenixWork

City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.