London Stock Exchange Group

The Assistant Manager – Employee Services position at London Stock Exchange Group (LSEG) is a key leadership role within the Employee Services team. This position offers the opportunity to give to a dynamic, fast-paced global organization. As part of the People Function, we empower leaders and colleagues, enabling LSEG to attract and nurture diverse talent, develop career growth, and deliver outstanding employee experiences.

This role is ideal for a proactive leader passionate about operational excellence, employee support, and people development.

Role Overview

Reporting to the Senior Manager – Employee Services, you will lead the HR service delivery team in resolving employee queries related to HR processes and policies, ensuring timely and high-quality responses that enhance the employee experience. You will be responsible for the delivery of employee lifecycle processes and Workday transactions handled by both onshore and offshore teams. The role also involves coaching the team, driving process improvements, and collaborating with stakeholders to ensure flawless HR operations.

Key Responsibilities

• Lead and support the HR service delivery team in resolving HR queries within SLA, ensuring quality and consistency based on ServiceNow/Workday data
• Data analysis based advisory to supervise and assess team/process/business performance
• Be a process expert to advise and guide stakeholders on HR services, policies, and procedures, resolving queries effectively.
• Ensure service delivery meets agreed SLAs, no impact on employee’s pay and quality & compliance standards.
• Cultivate a culture of continuous improvement, collaboration, and high team performance by regular connects
• Maintain and update process documentation; ensure team adherence to updated procedures.
• Provide hands-on support during resource gaps using events calendar and ensure end-to-end process knowledge.
• Coach and train the team on process and policy changes and BAU activities; provide continuous feedback to improve performance.
• Develop and implement training programs focused on HR processes and query resolution.
• Ability to lead global project, influence decisions and work collaboratively with other PSS teams
• Liaise with stakeholders to ensure smooth execution of HR processes and alignment with business needs. Presentation skills is expected to be able to communicate effectively.
• Identify areas for improvement and implement initiatives to simplify and automate HR processes, enhancing service delivery and employee experience.
• Conduct regular audits and use KPIs to measure and improve the efficiency and effectiveness of the function.
• Oversee employee query resolution, ensuring accuracy, timeliness, and professionalism.
• Establish feedback mechanisms to gather insights and enhance service delivery.
• Collaborate with People Operations and other stakeholders to streamline processes and drive service excellence.
• Initiate and Give to process enhancements and harmonization projects across the function.
• Cultivate positive team culture focused on business excellence
• Ensure timely completion of local compliance surveys and audit requests.

Qualifications & Experience

• Bachelor’s degree or equivalent experience in a related field.
• 8–10 years of experience in people operations, employee services, or a related domain.
• Proven experience with HRIS platforms such as Workday.
• Proficiency in ServiceNow or similar HR systems.
• Strong leadership and team management capabilities.
• Customer-centric approach with a focus on improving employee experience.
• Ability to navigate complex, matrixed global environments.
• Self-motivated with strong business acumen and problem-solving skills.

Note- Candidate will be required to operate in UK Hours.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.