Aveva

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.

We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.

If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers.

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Job Title: Specialist, Project Administration & Order Management- APAC

Location: Seoul, Korea/ Beijing, China

Employment Type: full-time

The job

The Specialist, Project Administration & Order Management- APAC will operate on a wide range of software offers and will act in a multinational environment covering multiple contract types. The person will be in charge of the accuracy of the information managed in the ERP and play a key role in developing and managing an order process, ensuring a high-quality service for our internal (sales force) and external customers.

You will be responsible for the full life cycle of customer orders – from order entry and invoicing through to order closure. This will include processing new customer software orders, maintaining open customer contracts, raising invoices, delivering software.

You will need to demonstrate the ability to organize and manage a number of tasks at the same time to meet deadlines. You will also need excellent verbal and written communication skills to deal with customers, as well as to coordinate with internal stakeholders on contracts and orders information.

Key responsibilities

Order Management Specialist

• Maintain 100% validation of Opportunities and manage stage order in salesforce, and actively work with Sales Operations/support team to resolve deviations
• End to end process of order entry till invoice & front-end department in customer cash collection (work closely with shared service organization)
• Ensure order booking in ERP within deadline
• Monitor billing milestone and bill to customer on time
• Work with fulfilment team and business to deliver license on time
• Provide local perspective on global policies in order to foster continued improvement.
• Supply feedback on customer experience to management, sales, and other groups.
• Creation and maintenance of master data, customer installed base records, cases, etc. within SAP, Salesforce and/or other systems currently in use.
• Assist and satisfy internal and external customers professionally in a friendly, collaborative and concise manner by providing required information.
• Escalate partner/customer problems, issues, and concerns to most appropriate person when necessary.
• Follow-up in a timely, accurate and proactive manner on open issues, tasks, activities, and unresolved items.
• Answer external phone calls and/or other communication requests from customers and assist with requests/questions.

Project Analyst

• Review New Project Request Forms from Project Managers to ensure project is compliant for booking and documentation meets mandatory requirements.
• Ensure project invoicing in completed in a timely manner, and maintain correct billing milestone in ERP
• Assist GS Team with TECO and de-booking process
• Implementation of “adjustment to planned cost” in case of actual cost overruns
• Review key projects with PM and escalate any potential risk or issues
• Monitor cost overrun projects and slow moving projects
• Review billing milestone with PM and highlight any slow moving projects

Essential requirements

You will have a solid background in maintaining order and sales records in an international environment together with the ability to analyse sales order related data and have an understanding of the revenue recognition principles and general ledger.

Desired skills

• Experience in a similar role
• Understanding of tax regulations with regards to invoicing
• Understanding business and have ability to review contract and have good understanding about revenue recognition
• Proven experience using SAP or Oracle – in particularly using the Contracts and Invoicing transactions
• Attention to detail, accuracy and high level of initiative
• Ability to work unsupervised as well as part of a team
• Proficient user of Microsoft Office
• Ability to adapt to a fast-changing working environment
• Excellent written and verbal communication and interpersonal skills
• Ability to organize and prioritize to meet strict deadlines
• Fluent in English
• Prior experience in SAP or Oracle is an advantage

Finance at AVEVA

Our team of almost 500 Finance professionals are central to AVEVA’s £1bn+ business. We cover everything from procurement and FP&A to sales forecasting and internal risk management, and we’re playing a leading role in our company’s transition to a subscription-based business model.

AVEVA is laying the groundwork for serious, sustainable growth, meaning there’s a lot for the team to do – and a lot of interesting opportunities. We’ve got a skilled and well-staffed team, strong leadership with a clear vision, and a big role to play in the business’s transformation: it’s a great time to be joining us!

Find out more: https://www.aveva.com/en/about/careers/

AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.

Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.