DHL

At DHL Supply Chain, we are committed to promoting a diverse and inclusive workplace where every employee feels valued and empowered. As a Business Unit Program Manager IT in the Retail sector, you will have the opportunity to work in a dynamic environment that encourages innovation and collaboration.

You will be part of a culture that values continuous improvement, allowing you to contribute to and shape the future of our logistics solutions.

Business Unit Program Manager IT

Would you like to join the Logistics Company for the World? DHL Supply Chain is just that.

Become an essential part of everyday life, by contributing to an organization that is Connecting People and Improving Lives. If you have a passion for people, a desire to problem-solve, and eagerness to pursue continuous improvement opportunities… we look forward to exploring career possibilities with you!

Job Description

Applies IT project management knowledge, skills, tools, and techniques to IT project activities. Manages critical project components, including project integration, scope, time, cost, quality, communications, and risk through all phases of the systems project implementation life cycle. Manages all aspects of development and implementation of assigned projects and provides single point of contact for those projects. Takes project from original concept through final implementation. Interfaces with all areas affected by the project including end users, computer services and client services. Defines project scope and objectives. Develops detailed work plans, schedules, project estimates, resource plans and status reports. Conducts project meetings and is responsible for project tracking and analysis. Ensures adherence to quality standards and reviews project deliverables. Manages the integration of vendor tasks and tracks and reviews adherence to quality standards, and reviews project and vendor deliverables. Provides technical and analytical guidance to project team. Recommends and takes action to direct the analysis and solutions of problems.

Responsibilities

Organizational Interfaces:

• Assesses the fit of significant to complex IT solutions and identifies gaps early for subsequent evaluation in the pursuit/solution development process.
• Participates in new product evaluations to define requirements and assess business fit for assigned sector or division.
• Represents IT competency and capability in the initial stages of lead and proposal development for meaningful to complex business opportunities.
• Develops the IT section of response to customers’ RFP/RFI/RFQ’s for meaningful to complex business opportunities.

Project Planning & Administration:

• Oversees multiple projects of significant scope and conceptualizes solutions across multiple applications and/or platforms.
• Uses project administration processes including project initiation, labor tracking, status reporting and basic project capital/expense tracking.
• Coordinates and manages vendors in the context of planning for overall project delivery. Also, individually coordinates multiple IT groups – either in-house, customer, or third-party.

Project Delivery:

• Ensures overall project success for multiple simultaneous projects.
• Assesses project risks and develops timely, proactive plans to mitigate risk factors.
• Applies system development methodologies for custom and package applications projects.
• Personnel:
• Manages direct reports, including Implementation Analysts and Project Management staff
• Leverages the competencies of project associates to enhance project quality and accelerate results.

People Management

• Recruitment and Selection: determine labor needs; understand and use the Company’s interviewing process and tools; implement on boarding (Passport orientation, etc.).
• Managing & Rewarding Performance: set clear performance expectations (Passport, Performance Management Process); provide regular feedback and reviews; resolve team conflicts; encourage a positive and safe environment; use coaching and corrective action for underperformance; understand and use voluntary/involuntary termination processes.
• Training & Development: understand and coach others on processes, tools, and standards (SOP’s); ensure training requirements are met; identify and address skill gaps; discuss career interests.

Required Education and Experience

• Bachelor’s Degree in a relevant business or technical subject, required
• 5-7 years of Project Management experience, required
• 3+ years’ program management experience of system design, development, or integration projects, planning major projects, etc., required
• 3+ years’ end to end warehouse management system implementation experience, required
• Master’s degree in a relevant business or technical subject, preferred
• Project Management Professional (PMP) certification, preferred

Our organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.

Our organization is an equal opportunity employer.