Trade Me

At Trade Me, we're about connecting Kiwi to create the life they want. Whether it's the big things like finding a home, a job, a car or growing their business, or the smaller things, like finding that right bedside table or parting ways with some old stuff. At Trade Me our vision is to be the place where Kiwi look first.

This role is important to shaping the success of our Marketplace Professional Sellers. You'll be a vital link between Trade Me and our key retail merchants, driving sales growth and revenue, building lasting relationships, and maximizing retention. You’ll work proactively to understand their business needs and contribute to their e-commerce success on Trade Me.

Here is what you can expect from this role:

• Own and Cultivate Key Relationships: You will manage a dedicated portfolio of key retail merchants, serving as their primary point of contact and building multi-level, trust-based partnerships
• Drive Revenue and Growth: You'll proactively identify opportunities to grow your accounts, upselling premium products, introduce new packages, presenting promotional opportunities, and developing strategies to expand our partnership and boost seller conversion
• Leverage Data for Success: You will analyze seller performance data, set up regular reporting, and translate your findings into actionable, data-driven insights and recommendations that help your clients succeed
• Act as a Strategic Partner: By understanding your clients' strategic objectives, you will contribute to their retention, act as their internal champion, and collaborate across our Product, Marketing, and Finance teams to ensure their needs are met
• Work with other members of our Marketplace team to investigate and develop additional revenue opportunities

What you will bring to our team:

• A minimum of 3 years of experience in an intermediate account management role, preferable with Key Account Management experience
• Experience growing and strengthening relationships with clients at all levels
• Proven success in negotiation and presenting commercial deals persuasively
• A background in digital sales or digital marketing
• Seasoned experience and in-depth knowledge of the e-commerce industry, digital marketing concepts, and online retail trends
• Solid analytical skills - the ability to see opportunities through effective use of data
• Strong presentation skills - the ability to deliver a compelling story
• A genuine curiosity to uncover and solve customer challenges
• Experience with Salesforce or other CRM systems is desirable
• A relevant tertiary qualification

You'll have the best time working at Trade Me, and this is why:

#Flexibility: Flexibility means different things to different people and we support you to find what works, including a home office set up and utilities allowance. We value team connection and come together in person on Monday and at least one other day a week.

#Wellness: Being your best self means caring for your physical and mental wellbeing, we offer lots of resources to help you along the way.

#Leave: We support you with leave when you need it, including 5 days of wellness leave each year and 10 days of sick leave from day 1.

#Social: Nothing beats getting together to have some fun and celebrate our success. Join us in the office on payday for company paid lunches. Regular Friday drinks and nibbles, annual Trade Me company awards, celebrations and more.

#Learning: Whether it's on the job, formal training, mentoring or something else, you'll grow with us from Day 1.

We know some candidates can be reluctant to apply for roles if they feel they don't 'tick all the boxes'. If you're excited about this opportunity, we'd still really like to hear from you so please send us your resume and a short cover note outlining the “Why”.

Trade Me is an INZ accredited employer. We truly value diversity and embrace a flexible workplace where people are encouraged to achieve their potential.

Check out the job description for this role