Company Description
Entain India is the engineering and delivery powerhouse for Entain, one of the world’s leading global sports and gaming groups. Established in Hyderabad in 2001, we’ve grown from a small tech hub into a dynamic force, delivering cutting-edge software solutions and support services that power billions of transactions for millions of users worldwide.
Our focus on quality at scale drives us to create innovative technology that supports Entain’s mission to lead the change in global sports and gaming sector. At Entain India, we make the impossible possible, together.
Job Description
- Initial information gathering for Requests, Changes and Incident Management
- Driving Problem tickets to make sure reoccurring issues will be avoided
- Making sure tickets have the required information / approvals to get it implemented
- Responsible for ensuring all incidents/requests are handled according to SLA’s thus ensuring customer satisfaction and business continuum.
- Resolving tasks assigned within the given SLA’s and ensure team adherence to these. Ensure escalation/involvement to appropriate leads or teams are done within given timeframes.
- Responsible for the ownership of all incidents / changes escalated to the team from either IT Service Desk, Retail Service Desk or SOC.
- Monitoring network alerts and work with SOC to quickly escalate the right things to the right teams
- Managing Maintenance windows for 300+ ISP links and proactively shut down peers to minimize possible impact due to ongoing work.
- Working with the Meraki Dashboard to make sure Retail issues are handled quickly along with Retail Service Desk
- Working with our ScrubbingCenter providers’s SOC to cover Cisco ThousandEyes alerts and requests
- Responsible for monitoring the network infrastructure in all environments (Production Digital, Production Retail, Development and Corporate) and of planning and delivering capacity in coordination with other Infrastructure teams and the corresponding TeamLead / Head of Department.
- In conjunction with Infosec ensure that we assist in any regulatory audit and ensure security compliance within our infrastructure.
- Bring up and drive initiatives to simplify and standardize configurations and automate tasks
- Conduct monitoring and capacity planning activities.
- Support, debugging and troubleshooting in the event of incidents including root cause analysis.
- Support in all other day to day business work (Projects, Stories, Tasks)
- Maintain and use Linux based monitoring and management systems
- The role involves working in night shifts and monthly rotational shifts as per business requirement
Qualifications
Education & Experience:
- completed IT Bachelor degree
- minimum of 3 years of working experience in core networking.
- Fluent English (minimum B1) is a prerequisite
Technical Skills:
Expert knowledge in the following fields would be an advantage:
- Strong Basics of Network Topology
- TCP/IP protocol suite
- SSL/TLS
- DNS
- Firewalls; Routing (IGP and/or EGP)
- Switching
- Load-Balancing;
- Application Layer
- DDoS Mitigation
- Network Monitoring (various tools but also SNMP, REST-APIs etc basics)
- IPSec
- SSL-VPN
Social Skills:
- good communication skills
- Problem solving and analytical skills
- Ability to perform in stressful situations
- Teamplayer which can work self-contained if necessary
Self-motivated, self-responsible, proactive and delivery focused working attitude
Additional Information
We know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning.
Depending on your role and location, you can expect to receive benefits like:
- Safe home pickup and home drop (Hyderabad Office Only)
- Group Mediclaim policy
- Group Critical Illness policy
- Communication & Relocation allowance
- Annual Health check
And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.
Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.
At Entain India, we do what’s right. It’s one of our core values and that’s why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, across any protected characteristic, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.
We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.
Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.
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