Metropolitan Council

WHO WE ARE

We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services.More information about us on our website.

We are committed to supporting a diverse workforce that reflects the communities we serve.

Metro Transit is one of the country's largest transit systems that employs more than 3,000 people, and prior to COVID-19, provided more than 80 million rides a year through an integrated network of buses, light rail and commuter trains, as well as resources for those who carpool, vanpool, walk or bike in the Twin Cities.

Metro Transit's Revenue Operations department is responsible for help customers pay fares with creative technology, easy-to-use tools and great service. We provide a secure payment environment for our customers to purchase their fares, along with encourage customers to use re-usable fare tools and we streamline our processes to reduce paper and waste.

How your work would contribute to our organization and the Twin Cities region:

The Fare Citation and Transit Assistant Program (TAP) will assist in managing the Fare Inspection Citation Program by managing all fare inspection citation data; assist in maintaining the citation issuing / tracking software and hardware; data analysis and citation resolution. The position will also assist in maintaining, administering and growing the TAP.

This position is based out of our Heywood office in Minneapolis and includes working out in the field such as at the Minneapolis and St Paul Service Centers and on transit various transit routes. The candidate's permanent residence must be in Minnesota or Wisconsin.

What you would do in this job

• Assist the Program Manager in maintaining the citation system hardware and software including implementation, testing, training, and ongoing system maintenance.
• Assist the TRIP Department with training and implementation related to fare products, as well as other TRIP-related projects.
• Support the Fare Citations Department in the preparation, mailing, and tracking of fare citations
• Provide technical assistance on citation software and hardware use; troubleshoot and respond to problems and fare inspection team requests.
• Provides backup and support for the TAP program, including the distribution of promotional materials, event setup, and participating in off-site public meetings and community events.
• Make recommendations for improvements to the citation system include hardware, software, policies and procedures, training, procurement and meeting established goals and objectives.
• Support Revenue Operations managers and supervisors with projects and initiatives.
• Prepares reports and statistics based on information compiled from various sources and determines report format and elements.
• Develop, analyze and distribute accurate reports to stakeholders.
• Adhere to all data privacy requirements of the General Data Protection Regulations, state statutes and Council policies and procedures.
• Work with vendors to purchase necessary equipment and supplies; manage P-Card and P-Card purchases; processes expense reports, time sheets and other internal documents.
• Orders and maintains necessary office supplies.
• Participate in outreach functions to assist the program manager in promoting equity throughout the program both internally and externally.

What education and experience are required for this job (minimum qualifications)

Any of the following combinations of experience in office administration involving record/data management involving sensitive information, report writing, and customer relations/customer service and completed degree in Accounting, Business Administration, Office Administration, or related field:

• High school diploma/GED with four (4) years of experience
• Associate degree with two (2) years of experience
• Bachelor's degree or higher.

License Requirements:

Current valid driver's license with an acceptable driving record per Metro Transit standards.

What additional skills and experience would be helpful in this job (desired qualifications):

• Knowledge of Metro Transit fare policies including fare structure and fares available to low income, unbanked and underbanked customers.
• Knowledge of project management principles.
• Ability to perform under limited supervision recognizing when assistance or guidance is required to set priorities or redirect workload.
• Experience working with diverse communities and workforces.
• Ability to manage customer service caseloads.

What knowledge, skills and abilities you should have within the first six months on the job:

• Basic knowledge of MN data practices and privacy laws and regulations.
• Ability to work independently with sensitive and confidential documents and information.
• Skill in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
• Skill in customer relations.
• Skill in conflict resolution and de-escalation.
• Skill in generating and analyzing reports.
• Ability to work collaboratively and successfully with diverse individuals from a variety of different positions and backgrounds.
• Ability to identify challenges and problems with policies procedures and practices, communicate the issues to management with carefully considered and planned recommendations for improvement or resolution.
• Ability to work as a team member representing Metro Transit while demonstrating professionalism and empathy for customers.
• Ability to perform under limited supervision recognizing when assistance or guidance is required to set priorities or redirect workload.
• Ability to display independent judgment, initiative and organization in solving a variety of problems.

What you can expect from us:

• We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area.
• We encourage our employees to develop their skills through on-site training and tuition reimbursement.
• We provide a competitive salary, excellent benefits and a good work/life balance.

More about why you should join us!

Additional information

Union/Grade: Non-Represented/Grade D

FLSA Status: Non-Exempt

Safety Sensitive: No

What your work environment would be:

You would perform your work in a standard office setting. Work may sometimes require travel between your primary work site and other sites. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position. Regular attendance is an essential responsibility.

What steps the recruitment process involves:

1. We review your minimum qualifications.
2. We rate your education and experience.
3. We conduct a structured panel interview.
4. We conduct a selection interview.

Once you have successfully completed the steps above, then:

If you are new to the Metropolitan Council, you must pass a drug test (safety sensitive positions only), and a background check which verifies education, employment, and criminal history. A driving record check and/or physical may be conducted if applicable to the job. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation.

If you are already an employee of the Metropolitan Council, you must pass a drug test (if moving from a non-safety sensitive position to a safety sensitive position) and criminal background check if the job you're applying for is safety sensitive, is a supervisory or management job, is in the Finance, Information Services, Audit, or Human Resources departments, or has access to financial records, files/databases, cash, vouchers or transit fare cards. A driving record check and/or physical may be conducted if applicable to the position.

IMPORTANT: If you make a false statement or withhold information, you may be barred from job consideration.

The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply.

If you have a disability that requires accommodation during the selection process, please email HR-OCCHealth@metc.state.mn.us.

We believe our employees are a key to our agency's success! In order to attract and retain high quality employees, the Council provides a highly competitive benefits package both in choice and coverage levels. Some highlights about our benefits are listed below:

• Guaranteed monthly retirement income through Minnesota State Retirement System pension fund
• Opportunity to save additional funds for retirement on a tax-deferred basis through a voluntary deferred compensation (457) plan
• Two or more medical plans from which to choose, with employer contribution towards premiums over 80%
• Dental insurance, life insurance and vision insurance

The following benefits are provided to all employees as part of working for the Council. You will have access to free:

• Well@Work clinic
• bus/rail pass valued at over $1200 per year
• parking at many job locations
• fitness centers at many job locations
• Employee Assistance Program
• extensive health and wellness programs and resources

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