Samsung

Position Summary

To support New Services and Software verification activities across Southern and Sub-Saharan Africa, ensuring compliance with operator and regulatory requirements. Reports directly to the Field-Test Sub-Part Lead and Technical Team Lead.

Role and Responsibilities

• Conduct field testing and software verification for new devices, software releases and services across assigned African markets.
• Verify software stability, network compatibility, accessory integration and technical acceptance with mobile operators.
• Manage operator approvals (TA) and liaise with carriers on SIMs, network configurations and compliance expectations.
• Lead issue resolution and software defect tracking, ensuring improvements are verified and regression risks mitigated.
• Support MPS (Mobile Product Specification) accuracy across all Buyer Codes.
• Provide training and updates to carriers, partners and internal stakeholders.
• Contribute to HQ reporting initiatives and lead the implementation of local quality enhancement feedback processes.
• Manage regulatory compliance across assigned countries and submit weekly updates.
• Travel as needed for FTR support, market issue investigations and emerging technology validation (eSIM, IMS, 5G, etc.).

Skills and Qualifications

• Lead end-to-end project management for assigned markets, operators and devices
• Manage and complete field testing and certification approval processes
• Maintain strong, collaborative relationships with all levels of operator personnel and key customers.
• Provide R&D support—including device testing and issue resolution tailored to regional carrier requirements.
• Support general administrative functions related to field operations and reporting

QUALIFICATIONS:

• T3/S4/N6 in Electronics/Electrical Engineering or similar
• Relevant telecom verification certifications (ISTQB, Agile, etc.)

EXPERIENCE:

• Minimum 3 years’ experience in mobile quality verification or telecom quality verification
• Proficiency in GSM/UMTS/LTE/NR/IMS testing methodologies
• Experience interpreting and managing device logs, test cases and automation environments
• Strong PC skills (MS Office, Windows); knowledge of Samsung tools advantageous
• Exposure to operator relationships and field-based project management
• Solid communication, analytical and planning capabilities
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