Manulife Financial

This role presents an exciting opportunity for an experienced IT support professional to join Manulife Data Services Inc. at the UP North Science & Technology Park in Quezon City. As an essential contributor to our mission of delivering outstanding technical support and customer service, you will play a key role in resolving complex IT challenges and ensuring seamless operations for our users. This position empowers you to leverage and enhance your technical skills across diverse platforms and devices, all while advancing your career in a supportive and flexible environment. By joining our global team, you will engage in meaningful work and receive the recognition and support needed for your professional growth.

Position Responsibilities:

• The primary focus is to provide support over the phone for all incidents that are not resolved within the Service Desk Level
• Provide physical/face-to-face/on-site technical assistance
• Must have customer service excellence as core values
• In charge of the end-to-end process of incident and request flow
• Serve as the escalation point, taking ownership of the case until the issue is resolved and/or the request is fulfilled.
• Provide

Required Qualifications:

• Graduate of any 4-year IT-related course.
• At least 3 years of overall work experience in IT support/End User support
• ITIL, CCNA, or any IT technical certification Is a plus.
• Basic to intermediate knowledge on the IT Asset Management Lifecycle is a plus.
• Excellent communication skills, both verbal and written.
• Has first-class level of customer service ensuring over-the-phone, email, and onsite assistance is provided appropriately
• Able to present his/herself professionally and exhibit good working relationships with co-workers and clients.

Preferred Qualifications:

• Has good moral character
• Has strong technical skills
• Has strong Analytical Skills
• Knowledge of ITIL Practices

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement

Hybrid