Kotak

Trade Relationship Manager

Job Role:

• Acquire quality Current Accounts Customers who are dealing in International Trade.
• Identify target markets and Segments
• Ensure to follow all compliance and KYC norms while acquiring
• Ensure that the customer is guided regarding rates and charges.
• Commission and Rates to be fixed in the system.
• Activate the first trade transaction.
• Explore the potential of various trade and FES products like Forward Contracts, LC/BG/BC , Travel cards , etc.
• Ensure that clients keep high CA AMB values in the accounts opened.
• Generation of Asset leads.
• Smooth handover of the customer to the Branch operations team
• To educate customers regarding Cut off times and follow the SLA’s
• Maintain a low cost of acquisition by acquiring bigger value of accounts
• To achieve Business / Income targets
• To have full knowledge of competitor’s activities and report those to ASMs
• To coordinate and ensure service delivery happens as per SLAs and TATs
• Acquisition and retention of new customer across all the segments.
• Keep updated about AML/KYC/RBI guidelines and ensure growth is achieved by complying with all regulatory guidelines.
• Retention of existing customers base
• Handling customer complaints and escalate the complaints to competent authorities for resolutions.
• Ensure all required documents for the agent empanelment including KYC as per bank’s policy are in place for smooth business relationship.
• Deliverance of the required sales pitch for the respective product.
• Timely submission of required reports.
• Execute promotional activities conveyed by ASM/RSM
• Planning and organizing various promotional activities Regularly updates RSM on the current market practices / business strategies by the competitors.

Job Requirement:

• Graduate, PG preferable
• 1 to 3 years of Trade Fx and FES preferably in Banking Industry.
• Excellent Domain knowledge.
• Exhaustive knowledge of Trade and FES products .
• Excellent sales skills.
• Excellent knowledge of client behaviour & engagement in each product / geographic segments
• High energy levels and enthusiasm, should have winning attitudes
• Out of box thinker and creative problem solver.
• Good listener and should possess excellent communication skills.
• Excellent negotiator and smart worker
• Result-oriented especially in achieving given NTBs and sales targets.
• Good oral and written communication
• Should be good in strategizing, aggressive but compliance oriented