Kotak

Service Manager– Branch Banking

KRAs:  Lead the entire Branch Operational activities of an individual Branch (Mega/ Large Branches)  Manage a Service Team.  Co-ordinate the audit of the branch - Ensuring strict adherence to compliance, audit and regulator and procedural compliance requirements.  Ensuring service excellence to enhance portfolio's, control retention and better cross sell activities  Authorize and check Teller and Relationship teams entries for customer transaction/ service request  Check end products, Check vouchers to clear transactions  Vault / Key custodian of the Branch  Manage the Service Scores of the branch  Branch Lobby and Customer Queue management.  Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit.  Customer complains management and ensuring resolution of all complaints within TAT.  Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Desired Candidate Profile:  Meticulous & has an Eye for detail  Ability to manage and motivate front office staff.  Thorough overall understanding of branch banking operations  Graduate : 6 – 8 years of experience  Post Graduate : 4 - 6 years of experience  Should possess customer orientation and team leader qualities