Kotak

Job Role:

• Manage the Service Scores of the branch
• Responsible for management of day to day operations of the branch.
• Ensuring strict adherence to compliance, audit and regulatory requirements.
• Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request
• Branch Lobby and customer Queue management.
• Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit.
• Customer complains management and ensuring resolution of all complaints within TAT.
• Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC

Job Requirements:

• MBA/Graduate
• Minimum work exp. – 4 years
• Customer service oriented
• People Management skills
• Good communication abilities

Ability to guide and monitor his/her reportees