Infobip

At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.

Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

Job Description:

To write our success story, it is essential to continue innovating and developing our Sales process, making Salesforce accessible and valuable to all relevant stakeholders. We have a dedicated team of Salesforce Administrators responsible for maintaining, developing, and updating the system.As a Salesforce Administrator, you will directly impact the improvements on the platform and help Infobip and its clients benefit from the best possible Salesforce setup. Our goal is to make the Sales process as smooth, digitalized, and secure as possible. Fewer clicks – more success stories Who will you be working with?Salesforce team is a part Infobip's internal IT department, a group of teams connected by their love of smart business processes, tools and data! Here we're always striving to combine data, tools, and business knowledge into actionable to support Infobip's growth and future success.

Your main end-users will be Customer-facing teams (e.g. sales, presales) and other internal teams using Salesforce data (Analytics, Finance, Legal). You'll know you're doing a good job when our Sales organization is supported seamlessly using Salesforce.

What to expect:

• You will engage and take the lead in specialized Salesforce projects.
• You help manage end-user expectations and experience to create high customer satisfaction.
• You can navigate different departments to understand and transform specific business needs into platform functionalities.
• Working on day-to-day configurations, maintenance, and improvements of our Salesforce solution.
• You are continually upgrading your knowledge of Salesforce and sharing best practices with the rest of your team and company.
• Provide technical and end-users troubleshooting for bug fixes, enhancements, and "how-to" assistance.
• Prepare and execute internal system upgrades and audits.
• Working on integrations with 3rd party software.
• Handle all essential administrative functions, including user account maintenance, reports and dashboards, workflows, and other routine tasks.
• Educating and training new users. Helping enablement teams upgrade users' skills across the company.
• Collaborating with the Sales Operations team to improve the overall sales process.

More about you:

• Preferably at least 2-3 years of hands-on experience with Sales Cloud or Service Cloud.
• You have in-depth knowledge of the Salesforce platform (objects, fields, relationships, system features, platform limits).
• You have analytical, problem-solving, and troubleshooting skills.
• You are proficient with declarative tools (Visual Flows, Approval Processes, Validation rules).
• You have a good understanding of Database technologies and SQL (SOQL/SOSL).
• You understand how external integrations and web services work.
• You can read and understand Apex code and Salesforce frontend languages, while the ability to fix or build is an advantage.
• You speak fluently to colleagues and engineering teams alike in Croatian and English.
• You prefer working in a multinational and fast-paced, entrepreneurial environment.
• Bonus points if you hold some Salesforce Administrator certificates (e.g., ADM-201).
• Bonus bonus points if you have practical CPQ experience.

When you become a part of Infobip you can expect:

Awesome clients – We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. Seriously, our clients are really cool. Work with the world’s leading companies and impact how they communicate with their users!

Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.

Learn as you grow – Starting with a fantastic onboarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development.

Connect globally – Work with people from all over the world. We put the “global” in globalization.

Pay & Perks – Competitive salary, a team taking care of all the equipment you need, team building and other organized activities ...

Talk about a balanced lifestyle!

Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.

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