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Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team.
Your day at NTT DATA
The Technical Services Implementation Engineer (L2) is a developing subject matter expert, responsible for ensuring that client solution requirements are resolved in line with Service Level Agreements (SLA).
This role performs configurations, action installations and attend to break/fix events.
Key responsibilities:
- Owns larger portions of an installation, break/fix incidents at a low to medium level of complexity.
- Takes responsibility for problem resolution and troubleshooting.
- Responds to escalated client requests and support client applications to a first line resolution.
- Escalates complex problems to the relevant third parties.
- Assists with the documentation of standard operating procedures relating to installations and fixes.
- Compiles and maintains project administration.
- Conducts elementary presentations within the customer's organization.
- May be required to perform periodic telephonic duty on the technical service desk, providing second line telephonic support to customers.
- Expected to take ownership of relevant technologies according to domain or specialization.
- Performs any other related task as required.
To thrive in this role, you need to have:
- Developing understanding and appreciation of technical design and business principles.
- Demonstrates fundamental project management and administration ability.
- Displays good customer engagement skills.
- Demonstrates developing domain specialist knowledge.
- Good verbal communication skills.
- Client focused and displayd a proactive approach to solving problems.
- Ability to work under pressure and meet deadlines.
Academic qualifications and certifications:
- Bachelor's degree or equivalent in Computer Science / Information Technology Degree or equivalent together with specialized training in new technologies and legacy systems or equivalent.
Required experience:
- Moderate level of experience in a technical implementation engineering or similar role.
- Demonstrated experience engaging with clients and conducting presentations.
- Demonstrated project administration and documentation experience.
Workplace type:
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today
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