London Stock Exchange Group

ABOUT US:

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.

LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG’s ticker symbol is LSEG.

OUR PEOPLE:

People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.

We know that real personal growth cannot be achieved by simply climbing a career ladder – which is why we encourage and enable a wealth of avenues and exciting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.

ROLE PROFILE:

Self-starting, passionate and intellectually curious senior backup & data protection specialist to join Storage and Backup Operations team. Responsible for administering the LSEG storage and backup infrastructure, ensuring enterprise storage, backup, and archive services for LSEG are resilient and performant. The successful candidate will work in the Storage and Backup support teams for LSEG, where our mission is to deliver a high level of service to all group companies ensuring that data I/O has the lowest possible latency and is recoverable on-demand.

ROLE SUMMARY:

Specialist senior backup and data protection SME responsible for the global backup and data protection estate for LSEG.

IT Skills

Broad technical knowledge of subject matter on at least two of below technologies and should be able to apply this knowledge to solving problems.

• Backup tools - Rubrik(must), NetBackup, TSM, Avamar
• Storage (optional) - Hitachi & NetApp

WHAT YOU'LL BE DOING:

• Work closely with a multiple array of technical, business and 3rd party teams to deliver results.
• Knowledge transfer and operational training for solutions with operational support teams
• Respond to and resolve escalations for operational support.
• Log and own all assigned incidents, problems and requests relating to storage, backup, archive and manage them through to restoration or resolution in accordance with the service level agreements to meet business needs. Provide regular updates on progress of incidents and requests to ensure satisfaction with the service before closing the incident or service request.
• Prioritize and clearly account for work. Ensure that time recording for BAU and project activities are accurately recorded.
• Be self-motivated in keeping technical knowledge up to date.
• Provide out of hours support on a rota basis.
• Understand the technology direction for the storage service and apply this to technical allocations and deployments.
• Work closely with the service and change management teams to ensure that all changes, operational and project follow the minimum services standards and that service risks are minimized, and the service excellence process is a key area of focus.
• Ensure that the storage estate is maintained, highlighting operational requirements to refresh or replace technology to Storage Team Lead or Engineering in a pro-active and timely manner.
• Ensure that licensing and asset management is accurate, up to date and compliant.
• Capacity management including an awareness of data retention policies within LSEG.

WHAT YOU'LL BRING:

• In-depth knowledge of below is must have.
  • Enterprise backup systems such as Rubrik and NetBackup.
• Hands on experience, a minimum 4+ years, in Operations and Support on Backup applications
• Configuration of SLA domain in Rubrik
• Working along with a team and guiding them to resolving issues
• Engineer will be part of a 24/7 IT operations team and will be directly responsible for Backup related processes.
• The position involves taking a lead role with customer and internal teams to resolve problems, maintain manage backup operations and, when necessary, to return systems to operational status.
• Analysing daily backup failures, identifying root cause and resolving issues systematically to bring Backup success rate close to 100%
• Proactive measures to ensure adequate storage capacity is available
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal team
• Understanding of engaging Rubrik support and escalation on Rubrik issues
• Interact with various internal teams such as escalations, engineering and facilitate communication between customers and other teams
• Solid understanding and experience on other technology such as IBM TSM
• Good knowledge on ITIL Process on Incident, Change, Problem and Request management
• Excellent oral and written communication skills, together with good interpersonal skills
• Strong presentation skills: ability to deliver presentations and effectively communicate at all levels within an organization.
• Ability to work with a wide range of stakeholders including team members, business users, 3rd parties, project managers, senior leadership and answer in-depth questions, accept constructive feedback, and modify work product accordingly.
• Experience in producing and rapidly delivering minimum viable solutions, results focused with ability to prioritize the most impactful work.
• Work independently under minimum supervision from your manager.
• Willingness to learn and adapt to the entire technology stack
• Any experience in any of below would be beneficial.
  • Hybrid spanning of backup systems between on-premises and public cloud, and general knowledge in AWS, Azure
  • Regulatory frameworks such as GDPR, DORA and their organizational impact
  • Automation

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.