JPMorgan Chase & Co.

Job Description

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Chief Technology Office team, you play a pivotal role in driving innovation and leading the end-to-end product life cycle. As a Help and Content Management Product Manager, you are responsible for developing and executing strategies to optimize help and content management systems. You lead efforts to enhance user experience, streamline content delivery, and ensure alignment with business objectives. This role involves collaborating with cross-functional teams, managing product life cycles, and leveraging AI and data analytics to improve content accessibility and effectiveness. The Product Manager also monitors industry trends and regulatory requirements to ensure compliance and drive innovation in content management solutions.

Job responsibilities

• Develop and maintain a product strategy, vision, roadmap, and delivery timeline that delivers value to customers.
• Conduct market research and discovery efforts to uncover customer solutions and integrate them into the product roadmap.
• Own and manage a product backlog to support the strategic roadmap and value proposition.
• Monitor product adoption, usage, and value realization to optimize performance and enhance features.
• Stay updated with the latest research in LLM, ML, and data science to leverage emerging techniques for product enhancement.
• Collaborate with internal stakeholders to prioritize use cases and translate them into actionable product requirements.
• Mentor the product team on best practices and support them in delivering objectives effectively.

Required qualifications, capabilities, and skills

• Formal training or certification on Product Management concepts and 5+ years applied experience
• Understanding of AI-powered systems, including LLMs, content strategy, and enterprise knowledge platforms.
• Experience with CI/CD tool chains and advanced knowledge of the product development life cycle, design, and data analytics.
• Lead product life cycle activities, including discovery, ideation, strategic development, requirements definition, and value management.
• Demonstrated strategic thinking and problem-solving skills, with leadership experience in agile/scrum teams.
• Excellent communication skills, capable of presenting ideas clearly to senior stakeholders and articulating business needs to technical leadership.
• Ability to thrive in a fast-paced, collaborative, and cross-functional environment, with flexibility to navigate ambiguity and influence stakeholders effectively.

Preferred qualifications, capabilities, and skills

• Familiar in building AI-led solutions for productivity tooling or automation, with an understanding of regulatory constraints on AI use.
• Familiarity working within highly matrixed, complex organizations.
• Knowledge and familiarity with Knowledge Management systems, methodologies, and processes.
• Leadership skills, with preferred experience in agile/scrum teams.
• Partner with data scientists and engineers to deliver high-quality AI solutions.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.