Genpact

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Principal Consultant - Active Directory DC Ops Engineer

In this role, you will play a crucial role in managing and maintaining our Active Directory (AD) infrastructure within our data center environment. This role involves ensuring the availability, security, and performance of AD services, supporting business operations across the organization.

Responsibilities

• Manage and administer Active Directory services, including user accounts, groups, permissions, and domain controllers.
• Monitor, troubleshoot, and maintain AD infrastructure components, including domain controllers, DNS servers, and replication services.
• Implement and enforce security policies, procedures, and best practices for AD, ensuring compliance with industry standards and regulatory requirements.
• Respond to and resolve AD-related incidents and service requests escalated from L1/L2 support teams, ensuring minimal impact on business operations.
• Identify and implement performance tuning and optimization strategies for AD services to enhance scalability and efficiency.
• Maintain accurate documentation, including configuration guides, operational procedures, and troubleshooting steps. Generate reports on AD performance and health metrics.
• Work closely with cross-functional teams, including network engineers, system administrators, and security specialists, to ensure integrated and efficient AD operations.
• Manage changes to the AD environment through rigorous testing, coordination, and documentation to minimize risks and disruptions.

Qualifications we seek in you!

Minimum Qualifications / Skills

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• Experience in managing Active Directory infrastructure and operations within a large enterprise environment.
• Proficiency in managing and troubleshooting Active Directory services, including domain controllers, Group Policy, DNS, and LDAP.
• Strong understanding of Windows Server operating systems and associated technologies.
• Experience with PowerShell scripting for automation and management tasks.
• Knowledge of AD security best practices, including authentication protocols and access controls.

Preferred Qualifications/ Skills

• Certification in Microsoft technologies, such as MCSA: Windows Server or MCSE: Core Infrastructure.
• Experience with Azure Active Directory or hybrid cloud environments.
• Familiarity with ITIL or other IT service management frameworks.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to work effectively both independently and as part of a team.
• Strong commitment to customer service and delivering quality solutions.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.