Solenis

Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments.

Headquartered in Wilmington, Delaware, the company has 69 manufacturing facilities strategically located around the globe and employs a team of over 16,100 professionals in 130 countries across six continents. Solenis is a 2025 Best Managed Company, recognized five years in a row. For more information about Solenis, please visit www.solenis.com.

Technical Customer Service Admin with Finnish

Are you passionate about technology and enjoy helping others?

We are looking for a Finnish-speaking Technical Customer Service Representative to join our dynamic support team. This is a great opportunity to develop your skills in a fast-paced, international environment and make a real impact by supporting customers with innovative solutions.

While your main focus will be on technical customer service, it's important to note that the volume of non-technical inquiries is currently higher. Therefore, you should be ready and willing to support the general customer service team when needed, by handling or redirecting non-technical issues to the appropriate departments.

Key responsibilities

• Handling of incoming service requests which includes
• Receiving requests by email or by service request forms
• Processing by creating notification and releasing service orders in SAP and handling outbound idocs
• Creating/updating equipment records in SAP
• Updating customer master-data
• DMR process and customer invoicing
• Third party purchase orders and invoicing
• General activities:
• Master-data: adding equipment to contracts, update equipment records and deleting equipment records, requesting missing customer data
• Updating customer contract data to SAP
• Onboarding new technicians and third parties

Skills

• Proficiency in Finnish (minimum B2 level) – both spoken and written
• Solid English skills (required for internal communication and training)
• Interest in or basic understanding of technology-related topics
• Previous experience in customer service is a plus
• Polish language skills are a bonus, but not required
• Strong problem-solving abilities and a customer-first mindset

What We Offer:

• Hybrid working schedule - office in Warsaw (Poland) has earned WELL Platinum Certification from the International WELL Building Institute
• Full-time job opportunity with flexible working hours (possibility to start between 7:00 and 9:00)
• Private medical care by Lux-MED
• Life insurance and Travel insurance
• Employee retirement plan (PPE) after trial period
• Sports card (Multisport) - partially employer-funded
• Employee Assistance Program for Employees and Families
• Company Social Fund (occasional perks like vouchers or holiday co-financing)

How to Apply:

Interested? Apply via the button above. We look forward to reviewing your application and will reach out if there’s a match to arrange a brief exploratory call. All candidates must be eligible to work in the EU area.

Solenis is proud to be an employer that gives equal consideration to all candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or disability status.

At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team.