Cisco

Meet the Team

You will be part of Cisco's Customer Experience (CX) Security team in the LATAM region, a highly skilled group of engineers and architects dedicated to delivering an exceptional customer experience. We work closely with multi-functional teams across Cisco, including TAC, Engineering, and Product Management, to drive innovation and continuous improvement.

Your Impact

As a Network Security Engineer in the CX Security LATAM team, you will take on a pivotal role in delivering authoritative technical support and consulting services focused on Cisco’s security solutions. This position offers a unique opportunity to address complex technical challenges, lead customers through critical deployments, and chip in to the development of standard methodologies and innovative approaches to security, ensuring the success and resilience of their operations.

• Provide sophisticated technical support for Cisco security solutions such as Identity Services Engine (ISE), Stealthwatch, ASA/Firepower, VPN, AAA, Cisco Secure Email, Umbrella, DUO, and other security-related technologies.
• Collaborate directly with customers to solve and resolve sophisticated technical issues, both on-site and remotely.
• Conduct root cause analysis and develop action plans to prevent future incidents.
• Participate in high-priority account support, acting as a trusted technical advisor on sophisticated security deployments.
• Chip in to the development and sharing of standard processes, as well as mentoring within the team and with customers.
• Ensure Cisco security solutions align with customers' business and technical requirements to enhance value and success.

Minimum Qualifications

• Bachelor’s degree in Computer Science, Engineering, or equivalent experience.
• At least 5 years of hands-on experience with Cisco security solutions.
• CCNP Security certification.
• Fluency in English.
• Availability to work on-site at the client’s location.

Preferred Qualifications

• CCIE Security certification.
• Fluency in Spanish.
• Working knowledge of software programmability, automation, orchestration, and/or virtualization, with strong Python scripting experience.
• Ability to solve problems with innovative ideas and take full ownership of engagement with clients and partners.
• Good communication and leadership skills.

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.