Foundever

About Us

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

• Winner of Comparably’s Award for Best Global Culture in 2024, 2023, 2022 and 2021
• Gold Stevie Award Winner for Great Employers in 2024 and 2022
• We foster an exciting culture of creativity, connection, and commitment

Read more about our culture: Stories

Job Summary

As a Computer Vision Specialist – AI Projects, you will play a key role in designing and implementing AI-driven computer vision solutions that enhance Qelp’s product offerings.

Your expertise in image and video analysis, object detection, and real-time AI processing will contribute to creating innovative, user-centric features that improve customer experiences.

You will collaborate with cross-functional teams, ensuring that computer vision technologies are seamlessly integrated into Qelp’s AI-powered products.

Primary Job Responsibilities

Computer Vision Strategy & Development

• Develop and implement computer vision models to enhance product features.
• Apply AI-driven image recognition and processing techniques to improve user interactions.
• Work on video analytics, object detection, and OCR (Optical Character Recognition) solutions.

Model Training & Optimization

• Train, fine-tune, and deploy machine learning models for visual data processing.
• Optimize computer vision models for performance, efficiency, and scalability.
• Ensure real-time processing capabilities for interactive AI-powered features.

Integration with AI & Product Features

• Collaborate with AI/ML engineers, product managers, and UX/UI designers to integrate computer vision into product workflows.
• Ensure computer vision solutions align with business goals and user needs.

Cross-Functional Collaboration

• Partner with data science, engineering, and product teams to identify AI opportunities.
• Provide guidance on how computer vision can improve product functionalities.

Performance Analysis & Iteration

• Monitor and analyze the performance of deployed computer vision models.
• Use user feedback and data-driven insights to continuously improve models.

Ethical AI & Responsible Use

• Ensure fairness, transparency, and ethical AI use in computer vision applications.
• Implement safeguards to prevent biases in AI-generated visual outputs.

Research & Innovation

• Stay updated on advancements in computer vision, deep learning, and related AI technologies.
• Evaluate emerging tools and frameworks to enhance the AI capabilities of Foundever’s products.
• Experiment with innovative solutions such as generative AI for image synthesis or augmented reality integrations.

Required Skills and Experience

• Bachelor’s degree in Computer Science, Artificial Intelligence, Data Science, or a related field. A Master’s degree is a plus.
• Minimum of 3 years of experience in computer vision development, including AI-driven projects.
• Hands-on experience with deep learning frameworks like TensorFlow, PyTorch, or OpenCV.
• Proven track record of deploying AI-powered vision models into real-world applications.
• Strong programming skills in Python and experience with AI libraries such as OpenCV, Dlib, and Scikit-image.
• Familiarity with cloud-based AI services (AWS, Google Cloud, or Azure AI).
• Experience optimizing models for edge devices and mobile platforms is a plus.

Our offer

• Competitive compensation package
• Excellent learning and development opportunities (AI, technology, evolving BPO landscape)
• Growth opportunities within an expanding team
• Fully remote working available
• Working alongside a team of high-caliber and dynamic leaders
• Excellent work-life balance culture

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