The Supervisor, Implementation Management will be responsible for leading a team of Implementation Managers on cross-functional, highly visible projects throughout the Implementations & Onboarding COE. This individual will lead project execution through focused efforts on improving consistency and efficiency across new account implementations, data processor conversions, mergers, and account cancellations to ensure timelines and deliverables are met. This individual will work closely with Sales and Operations teams to ensure clients are receiving the best-in-class service while protecting Allied’s brand.
Job Duties and Responsibilities:
Leadership (50%):
- Lead and create department initiatives by thinking and planning strategically to meet key performance metrics and efficiencies, offering suggestions and solutions for improvement, which will in turn lead to client satisfaction and cost benefits to Allied
- Foster and maintain strong relationships with key business partners to develop trust and credibility for the leadership of the Implementation team
- Balance departmental workload by managing the allocation of project assignments to provide the most beneficial support to clients, sales, and to Operations
- Demonstrate consistent leadership competencies which will result in a highly effective, cohesive, and credible team of Implementation Managers
- Collaborate with internal department leaders to ensure seamless and collaborative servicing while fostering a highly productive team
- Facilitate department meetings while assisting in department and division initiatives to ensure staff motivation, engagement, and continuous education
- Implement and manage project changes and interventions to achieve project outputs
Project Management (24%):
- Exhibit proactive behavior by engaging in project planning activities, including but not limited to: Defining the overall scope of the project; Creating and maintaining a consolidated timeline highlighting the major milestones and associated dates for project activities; Identifying and communicating project dependencies and impacts; Putting mechanisms in place to set expectations and ensure on-going control of the project (E.g., Kick off meeting, overall Project Management Approach, Risk Management, Issues Management, Change Control, etc.); Define project governance outlining roles and responsibilities and decision rights
- Lead the planning and execution of full-scale project plans in order to successfully implement new products and accounts, as well as define the project scope and manage deliverables using the appropriate tools to ensure timelines are met to quickly earn revenue and premium goals.
- Ensure predictable, consistent, and successful implementations/project delivery and provide a complete view of the overall projects to all stakeholders
Communication (25%):
- Keep all stakeholders (internal & external) engaged in the project, aligned on expected outcomes and informed about what is occurring throughout project.
- Communicate proactively around the progress of all projects on an ongoing basis, ensuring transparency throughout the lifecycle of each project.
- Provide leadership and key stakeholders with the information necessary to make effective and timely decisions. Maintain project artifacts throughout the life of the project.
Qualifications (Education, Experience, Certifications & KSA):
- Bachelor’s degree in a related field required
- 3-4 years of directly related work experience required
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
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We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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