Birlasoft

Area(s) of responsibility

Location - Noida (Preferred), Bangalore, Hyderabad, Pune

Window of Support - 4:30 PM to 1:30 AM IST or 5:30 PM IST to 2:30 AM IST

Job Description

We are looking for an MDM support specialist to cater to the requirements of our clients. He/She will be responsible for managing end user devices, leveraging Microsoft Intune & SCCM, a service that focuses on mobile device management (MDM) that includes Windows Laptops, Android & iOS devices. Should have good understanding of Device & Application management, Software deployment, Policy enforcement & troubleshooting tier2 & tier3 issues on intune & SCCM. Should have a problem-solving attitude along with the ability to give clear technical instructions. Very good knowledge of intune, SCCM & Change Management process. Customer-oriented attitude.

Requirement

• End to End Knowledge in Intune/Endpoint Manager Admin Centre Console.
• End to End knowledge in Intune on Device Enrollment, App Protection Policy, App Proxy.
• Good knowledge of Intune – Windows autopilot configuration & associated troubleshooting.
• Knowledge in Samsung Knox (KME), Apple Business Manager.
• Exposure in Windows Autopilot and Intune update rings.
• Knowledge in Certificates – Root & Issuing CA’s and SCEP/NDES.
• Extensive knowledge in MAM and Application Packaging in Intune.
• Knowledge in Intune Connector.
• Good Exposure in AirWatch.
• Knowledge on Tunnel Configuration and Cloud Connectors in AirWatch.
• SCCM Imaging - Experience on OSD, Task Sequence, PXE Boot Image.
• SCCM Patching - Extensive knowledge in Automatic Deployment Rule (ADR), Third Party Patching (Patch Connect Plus), Office Patching.
• Intune Application Packaging - Knowledge on PowerShell scripting (Advanced Installer tool knowledge will add value). Knowledge on Win32 app packaging & troubleshooting.
• Understanding of Operating System, especially Windows 10 & 11, Android, iOS/iPadOS & Mac OS.
• Good Knowledge in Group Policy and GPO settings.
• Exposure in Provisioning of Azure Virtual Desktops and Azure VM’s.
• Troubleshooting skills to support end users.
• Excellent written and oral communication skills.

Nice to have:

• Understanding in Service Now Ticketing Tool.
• Knowledge on Incident management and Change management.
• Excellent teamwork skills balanced with ability to work alone.

Certifications – MD102 - Microsoft Certified: Endpoint Administrator Associate, ITIL