Pelican Inn & Suites is looking for an outstanding Guest Service Supervisor to join the team! This person will be responsible for the smooth and efficient day-to-day front desk operations of the hotel.
Essential Functions and Responsibilities of the job include but are not limited to:
- Adhere to Pacifica’s Pure Stay guidelines to ensure the health, safety and comfort of our team members and guests.
- Utilize Proper Protective Equipment (PPE) as required and in accordance with property specific guidelines
- Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel
- Communicate effectively with guests and fellow team members.
- Be proficient at all Guest Service systems and processes
- Supervise, train, coach and retrain Guest Service Team on systems, processes, procedures and guest interaction
- Oversee and ensure accountability in all aspects of Guest Service Team’s performance
- Responsible for all front office activity during scheduled shifts
- Monitor and adjust room availability status
- Check travel agent commissions, franchise frequent stay program activity and central reservations
- Monitor and complete filing of registration cards, reservations, correspondence and no-shows
- Check Maid’s list and ensure room availability status is accurate
- Check and audit banks.
- Check dry cleaning status
- Submit daily report to Guest Services Manager or General Manager (written or verbal).
- Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone
- Contribute to and maintain established information and communication sources such as department and front desk logbooks in order to enhance department communications and operations
- Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel
- Perform other duties as assigned, requested or deemed necessary by Management
Health Benefits, Travel Perks & More
Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation.
Pay Range$21 to $22.50 /hr. depending on experience
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