Ernst & Young

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Job Description – Sr. Manager/Associate Director – ServiceNow Engineering Leader

EY is a global leader in assurance, tax, transaction, and advisory services. Technology is at the heart of what we do and deliver at EY. Technology solutions are integrated in the client services we deliver and are key to our innovation as an organization.

Fueled by strategic investment in technology and innovation, Client Technology seeks to drive growth opportunities and solve complex business problems for our clients through building a robust platform for business and powerful product engine that are vital to innovation at scale. As part of Client Technology, you’ll work with technologists and business experts, blending EY’s deep industry knowledge and innovative ideas with our platforms, capabilities, and technical expertise. As a catalyst for change and growth, you’ll be at the forefront of integrating emerging technologies from AI to Data Analytics into every corner of what we do at EY. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.

The ServiceNow Engineering and QA Leader is essential for ensuring successful implementations and maximizing the value of the ServiceNow platform within EY Client Technology. This role is responsible for managing and directing the development, implementation, and maintenance of ServiceNow solutions, leading teams of engineers, developers, and administrators to ensure the platform meets business needs and integrates effectively with other systems.

Highly Preferred Skills

• Proven expertise in designing and implementing complex ServiceNow solutions, including custom applications, integrations, and a strong understanding of platform capabilities such as ITSM, ITOM, ITBM, TPRM, IRM, and custom application development.
• Demonstrated leadership abilities, with the capacity to inspire and guide teams particularly in ServiceNow development and implementation.
• Excellent communication and interpersonal skills, with the ability to lead, motivate, and collaborate effectively with both technical and non-technical stakeholders.
• Excellent analytical and problem-solving skills, with the ability to think critically and display quality-oriented, sceptical thinking in high-pressure situations.
• Should be able to articulate the details and present expectations very well to team/stakeholders
• Experience with quality assurance processes and tools, ensuring high-quality deliverables.
• Should stay up to date with the latest industry developments, standards, and technologies.
• Expertise in software development methodologies, including Agile and DevOps practices.
• Good to have skills
• Strong client-facing and consulting skills.
• Proven track record of successfully delivering projects on time and within budget
• ServiceNow certifications (CSM, CSA, or equivalent) are highly desirable
• Experience in agile methodologies, Scrum/Kanban models

Key responsibilities

• Lead and manage the ServiceNow engineering team, overseeing the development and implementation of solutions on enterprise scale domain separated ServiceNow platforms that align with business objectives.
• Ensure adherence to best practices in development, testing, and deployment of ServiceNow applications.
• Collaborate with cross-functional teams to gather requirements and translate them into technical specifications.
• Provide expertise in developing and testing solutions that leverage the latest features of ServiceNow.
• Establish and maintain quality assurance processes to ensure the reliability and performance of ServiceNow applications.
• Monitor and evaluate system performance, implementing improvements as necessary to optimize functionality.
• Facilitate training and knowledge sharing within the team to enhance skills and promote best practices.
• Serve as a point of contact for stakeholders, providing updates on project status and addressing any concerns related to ServiceNow implementations.
• Take ownership of project timelines, deliverables, and overall quality control to ensure on-time and within budget delivery.
• Conduct code reviews and provide technical guidance and mentorship to team members
• Strong attitude towards teamwork, knowledge sharing and documentation
• Analyze current technologies used within the project and work along with the team to enhance steps and processes to improve procedures
• Stay current with ServiceNow updates and industry trends to ensure the organization leverages the platform effectively.

To qualify for the role, you must have

• Bachelor’s degree in computer science, Engineering, IT, Mathematics, or related field preferred
• 15+ years of total experience with at least 10 years in ServiceNow development and 5 years in leading development teams

What working at EY offers

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with Flex EY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.