Axis Bank

RL - Mortgages –Sales Manager - Prime Mortgages- DSA

About the Business Group:

The Mortgages department is a part of the Retail Lending business of the bank and offers Home Loans and Loan against Property to all categories of customers Pan India.

About the Role:

This is a leadership role responsible for achieving business goals, optimizing profitability, overseeing compliance, and driving transformation within HL and LAP business. It involves strategic planning and execution to maximize revenue, enhance portfolio growth, and ensure risk compliance.

Details of the Role:

Department

Retail Lending

Grade

AM/DM/M

Sub-Department

Retail Lending- Prime Mortgages

Reporting (Business)

M/SM/AVP

Location

Pan India

Reporting (Matrix)

Key Responsibilities:

Business Goals and Profitability

• Achieve home loan disbursement targets through assigned DSA partners.
• Drive daily productivity through regular engagement and support to DSAs.
• Create and convert the prospects for cross selling opportunities.

Sales and Channel Development

• Conduct onboarding, training, and motivation sessions for DSA sales staff.
• Monitor DSA leads and assist in file movement, eligibility checks, and query resolution.

Compliance and Risk Management

• Ensure adherence to sourcing quality, documentation norms, and process compliance.
• Track DSA behavior to avoid mis-selling or documentation lapses.

Customer Experience

• Ensure prompt customer service and quick turnaround on queries raised by DSA leads.
• Coordinate between DSAs and internal teams for smooth processing.

Digital Adoption and Innovation

• Drive usage of digital tools among DSA partners for efficient lead flow and tracking.

Qualifications:

• Graduation/post-graduation from a recognized institute
• 2+ sales experience (secured products preferred) with at least 0-2 years in HL and LAP

Role Proficiencies:

• Strong sales orientation
• Proficiency in managing complex client relationships, diverse stakeholders
• Capability to handle pressure and meet deadlines
• Skill in managing large, geographically spread team; coaching and mentoring team members
• Competence in managing within a dynamic, priority-setting environment
• Strong risk and compliance mindset
• Adept at communication and interpersonal skills

About Axis

Incorporated in 1994, Axis Bank is one of India’s most trusted banks & the third largest in the private sector. At Axis Bank, customer centricity has always been the foundation of our business. Our efforts to address the requirements of a diverse customer cross-section are powered by robust infrastructure, advanced technology, a comprehensive monitoring & control framework & a large talent pool.

The Bank has a young & engaged workforce with an average age of 30 years. We are an equal opportunity employer & believe in empowering our employees by offering rich roles, learning opportunities & flexibility to chart their career, their way.