National Heritage Academies

SUMMARY:

The Admissions Operations Coordinator plays a key role in supporting prospective and current families by managing a high volume of inbound communication across multiple platforms. This role is essential to our enrollment process and family engagement efforts, with a strong emphasis on customer service, efficient communication, and cross-team collaboration. The coordinator serves as a central point of contact for families and supports the admissions and marketing teams with operational and outreach tasks.

COMPANY INFORMATION:

National Heritage Academies (NHA) partners with communities to build and operate public charter schools. Founded in 1995, today NHA serves over 100 schools in nine states, with more than 65,000 students in kindergarten through 12th grade. Our schools are designed to eliminate the achievement gap and provide school choice to families so their children are prepared for success in college, career, and life. A majority of our schools consistently outperform their local district on the state test. According to the Center for Research on Education Outcomes at Stanford University, NHA is a leading performer among charter schools and management organizations, outperforming both conventional district schools and other charter school operators. In addition, according to our employee survey, over 90% of respondents agree that the work they do is meaningful to them. Join our team.

DUTIES AND RESPONSIBILITIES:

• Manage a large volume of incoming phone calls from prospective and current families seeking school information or enrollment assistance.
• Support and respond to families via our website chat feature, providing real-time help and answering questions.
• Send and respond to text messages
• Assist the Marketing Associate team with outreach campaigns and engagement initiatives.
• Maintain accurate internal documents, such as staff directories and assignment lists.
• Perform data entry by accurately inputting, updating, and maintaining various types of information.
• Provide general team support during high-volume or all-hands-on-deck situations.
• Deliver high-quality customer service with empathy, clarity, and professionalism across all interactions.
• Additional duties as assigned.

QUALIFICATIONS:

• Associates degree required, Bachelors preferred
• Process-oriented
• Self-directed
• Ability to multi-task
• Highly organized with excellent time management skills
• Ability to work well with internal and external customers
• Strong communication skills, both verbal and written
• Strong phone skills, along with active listening
• Excellent computer skills, including experience with CRM systems

This is an in-person position at our NHA Service Center located at 3850 Broadmoor Ave., Grand Rapids, MI.

Please click here to learn more about our core values.

National Heritage Academies is an equal opportunity employer.