The City of Boston

Overview:

As a strategic leader within the Boston Police Department, the Director of Network and Data Center Operations ensures the resilience, security, and high performance of mission-critical IT infrastructure that directly supports public safety operations and emergency response. This role leads a team of IT professionals, overseeing critical systems such as CAD/RMS, video surveillance, and digital evidence storage. The Director is responsible for maintaining compliance with CJIS, NIST, and other security frameworks while optimizing technology resources to enhance operational efficiency.

Responsibilities:

• Oversee the design, implementation, and optimization of high-performance network infrastructure supporting law enforcement operations.
• Manage hybrid IT environments, ensuring seamless integration of cloud and on-premises infrastructure.
• Ensure 24/7 availability and rapid incident response for network and data center resources.
• Administer and troubleshoot wireless networks, including cellular, WiFi, and point-to-point microwave technologies.
• Implement and enforce cybersecurity best practices in alignment with CJIS, NIST, and law enforcement IT security frameworks.
• Lead risk assessments and vulnerability management to safeguard sensitive law enforcement data.
• Ensure secure remote access via encryption standards, VPN tunneling, and multi-factor authentication (MFA).
• Lead and mentor a team of network engineers, system administrators, and IT professionals.
• Provide strategic technical guidance to Systems Operations teams.
• Develop training programs to keep staff updated on emerging technologies and security threats.
• Foster a culture of collaboration, innovation, and continuous improvement.
• Develop and execute long-term strategies for network and data center advancements.
• Manage IT infrastructure budgets, negotiate vendor contracts, and identify cost-saving opportunities.
• Ensure optimal resource allocation for IT projects and mission-critical initiatives.
• Align IT infrastructure strategies with operational needs in close coordination with law enforcement leadership.
• Partner with the City of Boston (DoIT), external agencies, vendors, and service providers to enhance network capabilities.
• Provide executive leadership with technical recommendations for infrastructure improvements.

Minimum Entrance Qualifications:

• Bachelor’s degree in MIS, Computer Science, Electrical Engineering, or a related field, or equivalent experience.
• Minimum of five years of IT management experience, preferably in law enforcement, government, or large-scale enterprise IT environments, with direct oversight of budgets and personnel.
• At least three years of direct management experience leading IT professionals.
• Expertise in enterprise network design, system administration, and infrastructure architecture.
• Hands-on experience with:
• Active Directory Domains and Server Operating Systems
• Virtual systems, Windows Server, Linux, Backup and Replication systems
• Cisco and Dell Switches, Juniper Firewalls, and G-Suite Administration
• Video management systems (FLIR Control Center, Avigilon, Genetec)
• Wireless network troubleshooting (cellular, WiFi, Point-to-Point Microwave)
• Strong leadership and decision-making capabilities in high-pressure environments.
• Excellent communication skills with the ability to convey IT strategies to executive leadership.
• Proven project management expertise in handling multiple initiatives simultaneously.
• Deep knowledge of ITIL 4 principles and change management strategies.
• Advanced understanding of network security protocols, including:
• Firewall Management
• Access Control & Authentication
• Intrusion Detection & Prevention
• Patch Management & Updates
• Encryption & Secure Communications
• Ability to optimize and automate IT operations for efficiency and risk mitigation.
• This role requires 24/7 availability for emergency response, including cybersecurity incidents and network failures affecting law enforcement operations.
• Occasional travel for training, conferences, or inter-agency collaboration.

Preferred Certifications

• ITIL 4 Managing Professional (MP)
• Project Management Professional (PMP)
• Cisco Certified Internetwork Expert (CCIE) or Cisco Certified Network Professional (CCNP)
• CJIS Security Clearance (or ability to obtain)

To apply, candidates must submit:

• A resume highlighting relevant experience.
• A cover letter detailing their qualifications and leadership approach.
• Copies of certifications (if applicable).

CRIMINAL RECORD CHECK REQUIRED

PRE-EMPLOYMENT DRUG TEST REQUIRED

BOSTON RESIDENCY REQUIRED

Terms:

Union/Salary Plan/Grade: SENA / MM1-12

Hours per week: 35