AT&T

Job Description:

Role description:

• Configuring, Troubleshooting and supporting the Routing, Switching, Security and DNS/DHCP/IPAM an needs of enterprise customers.
• Install/Decom/Modify/Troubleshoot network elements remotely and in compliance with customer/ATT standards, as part of Incidents, service requests, Change requests or Complex change/Projects requirements.
• Coordinate with field support engineers and other stakeholders to plan and execute complex multi phased changes to the customer network and troubleshooting complex issues involving the infrastructure.
• Inventory and documentation management including creating, updating and maintaining.
• Interface with the customer architects, implementation mangers, vendors, operations, other engineering team and account team members to gather requirements for assigned tickets.
• Providing customer communications and technical troubleshooting documentation when necessary.

Skills required: -

• CCNA certified or equivalent knowledge in networking fundamentals
• Experience in customer operations incident handling
• Experience working in LAN, WLAN, VPN, MPLS, IPSEC, GRE and routing protocols (OSPF, BGP, EIGRP)
• Experience supporting Firewall and security incidents.
• Experience in customer operations incident handling.
• Good communication skills. Good analytical and troubleshooting skills.

Skills preferred: -

• Working experience in Huawei, Zscaler, Palo Alto, Cloud connectivity.
• Experience in interacting and effectively communicating with clients on complex high-pressure situations.

Weekly Hours:

40

Time Type:

Regular

Location:

Hyderabad, Andhra Pradesh, India

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Job ID R-73092 Date posted 07/03/2025