CDK Global

Levels: L12 / L11

Team: Quick Response Technical Team

Shift Time: Require flexibility as shifts may change as per the project assigned.

CDK is Looking for Implementation Support Representative who will be responsible for installation and implementation of various CDK applications and handle client trainings over voice calls with US.The position required strong communication skills with strong knowledge on Excel and basic understanding of SQL queries.

Some of the key requirements for the position are as below –

• strong communications skills and ability to understand the customer needs to achieve highest customer satisfaction.
• Basic knowledge on Excel and SQL query writing
• Willingness to take ownership and multi-tasking skills to deliver the projects under tight deadlines
• Strong follow-up skills and sense of urgency
• Strong interpersonal skills and the ability to build trust and partnerships with key stakeholders and clients
• Comfortable working in a fast-paced and highly collaborative environment
• Learns quickly when facing new problems and is open to change

Responsibilities:

• Collaborate with Partners, Vendors and Clients to ensure software & applications are setup as per agreed contractual obligations
• Identify and manage risks and dependencies and effectively manage these across internal departments
• Managing and prioritize multiple projects/tasks with competing resource requirements and timelines

Qualifications & Requirements:

• Bachelor’s degree or equivalent experience preferred
• Must have basic Knowledge of Linux/Unix, SQL and any of programming languages (Preferably Python)
• Proficiency in MS Office applications
• Must have clear and concise communication (Written & Verbal) to effective collaboration
• Must be flexible to adapt to challenging situations
• Self-motivated, self-directed, and think & act independently while also being team-oriented
• Strong analytical and problem-solving skills
• Adjustable in working in shifts and weekends

Personal Characteristics:

Individuals who are curious by nature and solution focused would be best suited for the role. Strong logical and analytical capabilities with an attention to detail.

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.