Shangri-La

Shangri-La Rasa Sayang, Penang

Shangri-La Rasa Sayang, Penang is one of the most luxurious resorts in Asia and the world. As a premier deluxe resort with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region's most exclusive holiday gateways.

We are in search of energetic, vibrant and multi skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the resort. It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail, the skills to perform and a passion to delight.

We are looking for Service Manager - F&B Service (Outlet Manager- Pinang Restaurant & Bar) to join our team!

As our Service Manager - F&B Service (Outlet Manager- Pinang Restaurant & Bar), we rely on you to:

• Manage daily restaurant operations, ensuring smooth and efficient service.
• Lead, train, and motivate a team of servers and support staff to maintain the highest standards of hospitality.
• Oversee guest satisfaction, ensuring personalized service and resolving any issues professionally.
• Collaborate with the Chef to create and update menus and coordinate events.
• Manage restaurant financials, including budgeting, revenue management, and cost control.
• Implement marketing strategies to drive customer engagement and grow the brand.
• Handle staffing, including hiring, scheduling, and performance management.

We are looking for someone who:

• Degree in Hospitality Management or a related field is preferred.
• Proven experience as a Restaurant Manager.
• Strong knowledge of food and wine pairing.
• Excellent leadership and communication skills.
• A passion for customer service and attention to detail.
• Financial acumen with experience in budgeting and inventory control.
• Ability to work under pressure in a fast-paced environment.
• Must be a confident and tactfulIs a strong team player.
• Good interpersonal & communication skill.
• Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.

If you are the right person, what are you waiting for? Click the apply button now!

By applying to this position, you have read, understood and agreed to our Data Protection Policy. (if the hyperlink does not navigate you to the policy, please copy this URL and view in web browser: https://www.shangri‐la.com/group/careers/data‐protection