Security Trust Analyst1
Job Title: Security Trust Analyst
Location: Bangalore, India
Work Mode: Hybrid (Minimum 2 days/week from office)
About the Role
We are seeking a Security Trust Analyst to join our Global Trust Office as an individual contributor. In this hands-on role, you will work closely with sales teams and internal security functions to demonstrate that our security and compliance controls meet industry-leading standards. You will also engage with cross-functional stakeholders across Compliance, Legal, Privacy, Product, and Engineering teams.
The ideal candidate is detail-oriented, collaborative, and passionate about cybersecurity and compliance, with a strong understanding of industry frameworks such as ISO 27001, PCI DSS, and AICPA SOC.
Key Responsibilities
- Perform first-line review of incoming Trust Office cases in Salesforce, validate case accuracy, and assign for further action.
- Respond to requests from internal sales teams regarding security and compliance inquiries from customers and prospects.
- Prepare and distribute weekly reports from Salesforce.
- Manage distribution of Security and Trust Assurance Packets (STAP) to customers and prospects.
- Collaborate with internal teams (Security, Product, Engineering, etc.) to communicate and support DocuSign’s compliance posture.
- Contribute to continuous improvement initiatives within the Global Trust Office.
- Perform additional tasks and responsibilities as assigned.
- Support after-hours requests on an as-needed basis.
What You’ll Bring
Basic Qualifications:
- Bachelor’s degree or equivalent work experience in Computer Science, Cybersecurity, GRC (Governance, Risk & Compliance), or related field.
- Minimum 2 years of relevant experience in cybersecurity or compliance-related roles.
- Familiarity with security and compliance frameworks such as:
- SSAE16, ISO 27001, NIST, PCI DSS, SOC, SIG, CSA, HIPAA, HITRUST, FedRAMP.
- Experience working in a SaaS or cloud solutions environment.
- Proficiency with Salesforce and Google Workspace tools.
- Strong analytical, communication, and presentation skills.
- Detail-oriented with excellent organizational and time management skills.
- Comfortable working across cross-functional teams and stakeholders.
- Strong passion for continuous learning and improvement.
- Understanding of the role of supply chain security in customer assurance.
Work Environment
Hybrid Work Model:
This is a hybrid position requiring a presence in the Bangalore office a minimum of 2 days per week, with flexibility for remote work based on team and business needs.
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