GE Appliances

At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.

The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities.

Interested in joining us on our journey?

We are seeking a Principal Salesforce Technical Architect/Developer with deep expertise with Field Service customizations and automations to lead the design and implementation of transformative Salesforce Field Service solutions. In this role, you’ll partner with business leaders and technical teams to develop scalable architectures that drive efficiency, enhance user experience, and enable seamless integration across platforms. If you’re passionate about Salesforce architecture and have a track record of delivering high-impact Field Service solutions, we want you to join our innovative and collaborative team.

A successful candidate will be a seasoned Architect with at least 7 years Salesforce solutioning and development experience to meet with Business Stakeholders and convert their requirements into fully formed and Developer ready User Stories. The candidate should utilize their knowledge of Salesforce objects, fields, configurations, and automations to identify potential solutions and work in conjunction with Solution Architects and Sr. Developers to design value added applications.

Position

Principal Salesforce Technical Architect/Software Developer (Field Service)

Location

USA, Austin, TX

How You'll Create Possibilities

Essential Duties & Responsibilities:

Architectural Design & Solutioning (80%)

• Participate in the design of Salesforce Field Service architectures, focusing on scalability, performance, and extending Salesforce’s OOB application.
• Develop and document detailed solutions for business requirements, including required customizations, objects/field identification, automations, and integration patterns.
• Evaluate configuration versus customization approaches and recommend optimal use of Salesforce objects, fields, and processes.
• Provide input to integrations with third-party systems and internal applications (Oracle EBS) to ensure seamless data exchange.
• Partner with stakeholders and product owners to define requirements, ensuring alignment with business objectives.
• Conduct impact analysis of proposed solutions on existing systems and workflows.

Collaboration & Development (15%)

• Guide development teams by conducting technical reviews and mentoring junior developers on Salesforce best practices.
• Code and/or configure Salesforce solutions of stories identified in Sprint Planning
• Actively participate in all Agile ceremonies, offering technical input during sprint planning and backlog grooming.
• Drive alignment between technical architecture and business strategy.
• Primary point of contact for all Final Mile issues identified during US ET hours

Deployment & Continuous Improvement (5%)

• Participate in the deployment of Salesforce Field Service solutions, in coordination with DevOps resources, ensuring successful implementation and adoption.
• Monitor and confirm post-deployment system performance and stability.
• Champion continuous improvement by staying ahead of Salesforce platform updates and emerging technologies.

What You'll Bring to Our Team

Minimum Qualifications:

• Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience).
• 7+ years of experience in Salesforce architecture, with a strong focus on Field Service solutions.
• Custom development experience utilizing Apex, Lightning Web Components (LWC), API consumption (via Mulesoft)
• Proven ability to design end-to-end Salesforce solutions, including system integrations and custom development.
• Expertise in Field Service concepts, including scheduling, optimization, and resource management.
• Strong interpersonal and communication skills, with the ability to influence stakeholders at all levels.
• Field Service SME with a Salesforce Field Service Consultant Certification

Preferred Qualifications:

• Master’s degree in Computer Science, Information Technology, or a related field.
• Additional certifications in Salesforce Sales, Service, or Experience Cloud.
• Experience with other enterprise platforms and integration tools (e.g., MuleSoft, APIs).
• Additional Salesforce certifications such as Application Architect or System Architect.

Working Conditions:

• Working conditions are normal for an office environment.
• Work may require occasional weekend and/or evening work.
• Position is expected to overlap US Eastern Time Zone business hours.

Our Culture

Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities.

This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices.

By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy.

GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.

GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S

If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to ask.recruiting@geappliances.com