Wipro

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters

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• At least 7-12 years of experience in ITAM Consulting, High Level Design and developing

technical solutions using ServiceNow platform.

• At least 5+ years of experience in Design and Implementation of Service Now Software & IT

Asset Management.

• Complete end to end knowledge on the Software and Hardware Asset Management

Lifecycle.

• Understand the end-to-end Software Licensing model for ServiceNow.
• Responsible for Software Asset Management & ITAM activities.
• Works with Software asset librarians and SMEs to consolidate Software entitlement data.
• Ensure all relevant Software entitlement information (e.g. Publisher, Publisher part number,

Version, Edition, Entitlement type, etc.) is available for better normalization results.

• Strong knowledge on ServiceNow modules like CMDB, Discovery and other ITSM

applications.

• Monitors results of discovered software and fix any issues or anomalies identified.
• Monitor software from other sources e.g. SCCM, Flexera, etc are ingested into ServiceNow.
• Establish SaaS integrations with OOB connectors to ingest software usage information into

ServiceNow.

• Establish Custom SaaS integrations where necessary to ingest software usage information

into ServiceNow.

• Monitor reconciliation jobs and fix any issues or anomalies identified.
• Modify License workbench and OOB reports based on requirements or top publishers.
• Define process for reclamation of software to ensure software compliance.
• Must have integrated the ITAM with ITSM to develop an integrated solution.
• Must have a working experience on domain separated environments
• Participate in project activities including preparing project plans, assigning tasks, monitoring

statuses, coordinating efforts, validating team recommendations, integrating efforts into a

comprehensive strategy and delivering results on time.

• Create/Maintain ServiceNow SAM & HAM documentation/standard operating procedures

documents.

• Writes and/or reviews system specifications, including output requirements, flow charts and

technical diagrams.

• Must be ITIL Foundation / CSA certified.
• Certified CIS-ITSM / CIS-SAM / CIS-HAM preferred

Mandatory Skills: ServiceNow - SaaS .

Experience: 5-8 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.