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Continue Your Career as a Service Manager in a Growing Company

At ProMach, we’re looking for people who want to shine. You’ll have opportunities to take your career in the direction you desire. You can be creative. Strategic. Persuasive. Influential. A mechanical marvel. A customer service authority. Meticulous. A closer. A futurist.

You’ll be challenged and rewarded. Make friends and have fun. Improve our customers’ packaging performance and efficiency every day. Help build the future of packaging automation. We’re proud of that and hope you will be too.

Do we have your attention? Keep reading.

As the Service Manager for our Panther Industries brand, you will contribute to the success of the company by leading the field service team, while combining your technical expertise and interpersonal skills to provide our clients with best-in-class service. In this role, you will…

  • Lead a field technical service team in providing superior service.
  • Lead field technical service team for telephone support & assembly assistance when not in field
  • Install, demonstrate, maintain & repair marking, coding & labeling equipment
  • Develop reports in keeping with company reporting mechanisms
  • Assist in office-based duties when not required to be in the field
  • Keep current on trends from both market & technical standpoints
  • Assist in the training of technicians
  • Enter service information in the system and take to invoice
  • Coordinate the activity of the team
  • Provide 24 hour on-call availability
  • Liaison between customer service & technicians

Who we’re looking for?

  • Experience in the repair & troubleshooting of electro-mechanical equipment
  • Ability to identify customer needs and match their solution with company products/services
  • Experience leading a team of traveling technicians preferred
  • Knowledge of industry and applications preferred
  • Computer literacy, esp. with MS Office

What’s in it for you?

There's no monopoly on good ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people choose to build a career.

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Starting salary range for this role is $65,000-$80,000 per year depending on experience. This estimate represents the typical salary range you could earn in this position and is just one component of ProMach’s total compensation package for employees. Other rewards may include commissions, annual bonuses, short- and long-term incentives, and program-specific awards. This position is commission eligible. The first year's commissions are guaranteed.

Total compensation includes your salary, comprehensive medical/dental/vision programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment!

Pro Mach, Inc.

We have been named to the Inc. 5,000 list of fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.

We have the rewards, opportunities, and the market strengths of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally with the personal touch and feel of a smaller company where you can make an impact every day.

ID Technology

Customers across North America depend on ID Technology to design, build, and install the most effective labeling, coding, and marking systems for their product lines. As a leading manufacturer and integrator of labeling, coding, and marking equipment, ID Technology provides our customers with six separate label converting plant locations across North America to produce quality labels and tags efficiently and quickly. ID Technology also manufactures the LSI line of integrated labeling systems. As part of the ProMach Labeling & Coding business line, ID Technology helps our packaging customers protect and grow the reputation and trust of their consumers.

Curious about life at ProMach? Follow us on LinkedIn, Twitter, and Instagram!

More career opportunities to consider!

ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

#IDTEC

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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Confirmed 16 hours ago. Posted 2 days ago.

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