Sutherland

Company Description

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results.

Job Description

The WFM professional services engineer has the following duties:

• Installation and configuration of NICE software solutions at customer’s site and Cloud platforms, while following defined methodology, processes, system requirements and customer specific needs.
• Resolve technical issues related to application implementation and supports trouble shooting of product functionality.
• Integrate NICE software solutions to customer’s information technologies (LDAP, SSO, ACD vendors, HR platforms).
• Perform acceptance test to ensure that all components of the technical architecture are properly implemented.
• Provide technical support and technical quality control throughout all stages of the projects.
• Contribute to work plan creation and specification.

Qualifications

Must have a minimum of 1 years of proven experience with 2 of the 5 technical areas below or 3 years of proven experience with only 1 of the areas.

Nice Solutions: • Experience with the Installation and Integration of Nice WFM solutions into Customer Environments. • Experience with IEX/NICE Advanced Solutions – Forecasting/Scheduling, LDAP, SSO, ACD Integrations, DB migrations, Smart Sync, Disaster Recovery or HA solutions

Server Technology:

• RedHat Linux is a MUST: Configuration, navigation, and terminology. • WINDOWS SERVER is desirable • Apache. •Active Directory, Security Policies, Hardening, Encryption. • Virtual Servers - VMWare, VMotion • Authentication: LDAP, SSO. • Batch & PS scripting is desirable.

SQL technology: • Microsoft SQL server/Oracle/PostgreSQL Configuration. • Maintenance – Backups and Recovery, Security. • Scripting – Basic Queries and Updates knowledge

Networking: • Network Principles – 7 Layer OSI Model, TCP, UDP • Network Devices – NICs, Switches, Routers, MPLS • Troubleshooting – Sniffers and various other Network Testing and Analysis tools

Telephony: • Telephony Experience - PBX, Switch and ACD Vendors - Avaya, Nortel, Aspect, Siemens and Cisco • CTI Experience - Avaya AES, Nortel Symposium, Aspect Predictive Dialers, Siemens Call-Bridge, Cisco Tapi and ICM, Genesys • VoIP Experience – Avaya, Cisco, Nortel

Additional Information

This is a hybrid position in Bogotá, Colombia. Enjoy the benefits of working at a certified Great Place To Work company.