Dayton Children's Hospital

Facility:

Dayton Children's - Main Campus

Department:

Patient Access - Emergency Department

Schedule:

Full time

Hours:

40

Job Details:

Provide day-to-day supervision of the patient access functions for all assigned locations. Effectively communicate with all departments to determine ways to continually improve processes. The supervisor will handle issues that arise and determine the best solution for each situation including conflict resolution and assisting with disciplinary processes. They will be a direct contact for all DCH departments and leadership for Patient Access matters. Comply with Patient Access standards and DCH values to ensure staff and families have a positive experience during their time at DCH. Manage and resolve escalated customer concerns by taking ownership over account issues and providing communication to all parties involved with the concern. This is a position requiring excellent customer service, professional phone skills, independent thinking, problem solving, leadership, and advanced insurance knowledge. All duties shall be performed in a competent, high quality, timely and cost-effective manner in accordance with department procedures or protocols. Create and implement Patient Access team goals and metrics; this includes cash collections, quality registrations, MyKids Chart sign ups, and insurance accuracy to ensure positive experiences with but not limited to the billing process and communication between patient(s) and DCH. The supervisor will continuously assess all aspects of the Patient Access role and responsibilities to optimize processes and enhance the success of the Patient Access team and DCH; this includes project management and participation.

Department Specific Job Details:

Shift

• M-F 8am-5pm
• Cover additional shifts as needed
• Possible weekends and holidays

Education

• High School diploma is required
• Associates degree preferred

Experience

• 2+ years of patient access or large hospital/medical front office experience is required
• Strong communication and interpersonal skills required
• Ability to work tactfully with patients, staff and interdepartmental customers required

Certification

• Clarivate Certified Access Specialist Certification completion required within one year of hire

Competencies/skills required

• Proficient in customer service and data collection processes
• Strong analytical and problem-solving skills
• Ability to lead and motivate a team
• Knowledge of healthcare billing regulations, insurance and compliance requirements
• Excellent organizational and time-management skills

Education Requirements:

High School (Required)

Certification/License Requirements: