GLG

Director, Account Management, Americas – PSF

The Director, Account Management, Professional Services Firms (PSF) Americas, will spearhead the growth of one of GLG’s largest and fastest growing accounts with the Professional Services Firms business focusing on expansion in the Americas. This position is based in our New York, NY office.

Our Professional Services Firms practice represents one of GLG’s largest client segments and includes major strategy consulting firms, PR firms, ad agencies, and boutique advisories. Access to expertise improves the quality of these firms’ client recommendations and augments their own domain knowledge.

The Director, Account Management, Americas will report to the SVP, Global Client Service for the account. The Director, Account Management is responsible for driving the business unit’s revenue growth, user acquisition and retention, and driving commercial and account management best practices through continuous improvement and close coaching. In addition, the Director, Account Management will be a key conduit for client feedback to inform GLG’s product development and service strategy. They will collaborate with leaders across Client Service, Compliance, Finance and Technology (both in the Americas and across the globe given the global nature of this top account) to implement and refine and evangelize GLG’s value proposition within our client account.

The Director, Account Management will help shape and implement strong enterprise account management strategies, (both retaining existing users and finding and creating new advocates,) at this strategic account. They will also identify new opportunities to leverage GLG’s network members to address key client problems. This will be accomplished by regularly engaging with senior level decision makers to identify opportunities for thoughtful collaboration.

Specific responsibilities include (but are not limited to):

• Revenue responsibility for the growth of GLG’s business with the strategic account in the Americas
• Client renewal support in partnership with the account management team and the Global Account Director
• Coach and support Client Service team members on relationship building best practices
• Work with senior leadership and finance on revenue forecasting
• Work creatively and collaboratively with internal colleagues: sales, marketing, legal, compliance, finance, technology —to deliver solutions to solve complex business issues
• Oversee the development of account plans, set account growth objectives, and partner with senior client service team leaders to achieve those objectives
• Communicate GLG’s mission, vision, and strategy and premium value proposition
• Represent the core values that underpin GLG’s culture

Key performance metrics include achieving revenue targets, building strong account management practices, maintaining strong relationships with GLG’s biggest champions, growing the number of active users and advocates, and driving adoption of new products and systems. Candidates should be comfortable articulating the value of our services over the phone and, importantly, in person.

An ideal candidate will have the following:

• 5-7 years of account management or sales experience, ideally selling into consulting firms, private equity or hedge funds
• Demonstrated ability to build strong and lasting relationships with key decision makers in client firms
• Proven track record of data-driven account management and decision making
• Results-oriented focus and track record of business growth/turnaround
• Proven ability to coach and develop talent
• Ability to thrive in a fast-paced, competitive, client service-oriented work environment
• Experience working in a metrics-driven, entrepreneurial, and challenging environment
• Passion for problem-solving and delighting clients
• Prior success in global and cross-functional collaboration
• Ability to work well independently and be self-motivated
• A strong passion for persuasion, especially around complicated and intellectually challenging issues
• Superior verbal and written communication skills
• A demonstrated ability to read and understand people
• The highest level of integrity and professionalism
• A creative and entrepreneurial mindset; an interest in helping to build a business and to be compensated according to performance
• Demonstrative ability and initiative to handle increasing responsibility over time
• Understanding of professional services firms, financial services or corporate clients
• Interest in working across industries (energy, consumer, healthcare, technology financial services, etc.)

What We Offer:

Benefits: All U.S. GLGers also have access to benefits such as:

• Comprehensive medical, dental and vision coverage effective on your first day of employment
• Flexible paid time off. No pre-determined limits on vacation time, plus 10 company holidays
• 401(k) and Roth 401(k) plans with an employer match (subject to annual limits & vesting)
• Tuition reimbursement program for eligible courses including language skills courses
• Paid parental leave, adoption and surrogacy reimbursement
• Free wellbeing support with the Calm app, Maven and EAP, and free long-term therapy & counselling assistance through Pathways
• Other work perks and benefits available based on final job location

Compensation: GLG is committed to fair and equitable compensation practices. Actual compensation is based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. Certain roles may also be eligible for incentive compensation.

The anticipated hiring base salary range for this role is:

$132,300—$135,000 USD

About GLG / Gerson Lehrman Group

GLG is the world’s insight network. Our clients rely on GLG’s global team to connect with powerful insight across fields from our network of approximately 1 million experts (and the hundreds of new experts we recruit every day).

We serve thousands of the world’s best businesses, from Fortune 500 corporations to leading technology companies to professional services firms and financial institutions. We connect our clients to the world’s largest and most varied source of first-hand expertise, including executives, scientists, academics, former public-sector leaders, and the foremost subject matter specialists.

GLG’s industry-leading compliance framework allows clients to learn in a structured, auditable, and transparent way, consistent with their own internal compliance obligations and the highest professional ethical standards. Our compliance standards are a major competitive differentiator and key component of the company’s culture.

To learn more, visit www.GLGinsights.com.

Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.