JPMorgan Chase & Co.

Job Description

As a Senior Lead Site Reliability Engineer at JPMorgan Chase within the Global Technology Infrastructure - Web Hosting team, you will hold a leadership role, demonstrating strong knowledge across multiple technical domains. You will advise others on technical and business issues, bringing your deep experience to enable and support SRE transformation and culture in the IP Web Hosting team. You will have the opportunity to broaden your technical skills and knowledge of the businesses that make up JPMorgan. Our Web product offerings enable greater automation, security, and stability within the web middleware product space, and you will work in conjunction with other technology towers and LOBs to ensure that Web products are deployed around a set of standards and best practices integrated with the enterprise infrastructure.

Job responsibilities

• Demonstrates and champions site reliability culture and practices and exerts technical influence throughout your team
• Leads initiatives to improve the reliability and stability of web Hosting platforms using data-driven analytics to improve service levels
• Collaborates with team members to identify comprehensive service level indicators and stakeholders to establish reasonable service level objectives and error budgets with customers
• Demonstrates a high level of technical expertise within one or more technical domains and proactively identifies and solves technology-related bottlenecks in your areas of expertise
• Collaborates with technical experts, key stakeholders, and team members to resolve complex problems
• Provides comprehensive and ongoing guidance, tools, and solutions to support the firms’ growth
• Works toward becoming an expert on the applications and platforms under your influence while understanding their interdependencies and limitations
• Documents and shares knowledge within your organization via internal forums and communities of practice

Required qualifications, capabilities, and skills

• Formal training or certification on site reliability engineering concepts and 5+ years applied experience
• Familiarity with Web products like Apache, Tomcat, IIS, WebSphere/IHS
• Deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices with the ability to implement these practices within an application or platform
• Advanced knowledge in site reliability culture and principles with demonstrated ability to implement site reliability within an application or platform
• Advanced knowledge and experience in observability, monitoring, alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Cloudwatch, Splunk, etc.
• Fluency in at least one programming language such as (e.g., Python, Terraform, Ansible, Java Spring Boot, Shell Scripting, .Net, etc.)
• Strong communication skills with ability to mentor and educate others on site reliability principles and practices
• Deep knowledge of software applications and technical processes with emerging depth in one or more technical disciplines

Preferred qualifications, capabilities, and skills

• AWS/Azure Exposure (Understanding and working experience in AWS/Azure applications, and understanding of resiliency, scalability, observability, monitoring etc,)
• Prior People manager experience
• Experience as SRE in complex and mission critical applications involving multitude of components of varying technical generations
• Drive to self-educate and evaluate new technology

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.