The Technology Support Specialist II under general direction of an assigned supervisor, mentor and work directly with other support technicians in providing effective professional technical support in an increasingly complex, local and remote environment; research, troubleshoot, analyze and resolve hardware/software problems to meet the needs of the District; lead cross-functional teams to define and develop customer problem resolution plans, tracking milestones and deliverables; oversee inbound activities into the Call Tracking System to ensure technical problems are resolved in a reasonable, timely manner.
Focus Area: Level 1 Escalation Support, Digital Integrations and Device Lifestyle Support
To view full job description, education requirements and licenses for this position visit:
https://hr.fresnounified.org/job-descriptions/
Location Technology Services
Duty Days 8 Hours/12 Months
Internal Job Number W232
Salary: From 29.96
Salary: To 36.57
Additional Job Information
For questions regarding the job posting or application, please call Human Resources at (559) 457-3500.
NON-DISCRIMINATION STATEMENT
FUSD prohibits discrimination, harassment (including sexual harassment), intimidation, and bullying based on actual or perceived race, color, ethnicity, national origin, immigration status, ancestry, age (40 and above), religious creed, religion, political belief or affiliation, gender, gender identity, gender expression, genetic information, mental or physical disability, sex, sexual orientation, marital status, pregnancy or parental status, childbirth, breastfeeding/lactation status, medical condition, military and veteran status, or association with a person or a group with one or more of these actual or perceived characteristics or any other basis protected by law or regulation, in its educational program(s) or employment. For questions or complaints, contact:
Title IX Coordinator - David Chavez, 2309 Tulare Street, (559) 457-3500,
TitleIX@fresnounified.org
Title 5 Compliance Officer - Teresa Plascencia, 2309 Tulare Street, (559) 457-3736,
Constituent.Services@fresnounified.org
Title II /ADA Coordinator - Steven Shubin, 2309 Tulare Street, (559) 457-6227,
Steven.Shubin@fresnounified.org
Section 504 Coordinator- Patrick Morrison, 890 S 10th Street Bldg C, (559) 457-3275,
504@fresnounified.org
Fresno Unified School District invites you to step up and inspire students to success. California's third-largest school district with an enrollment of more than 74,000 students is making huge strides in preparing career-ready graduates. Guided by the Board of Education's Core Beliefs that all students can and must learn at grade level and beyond, the district is gaining momentum to boost student achievement. Fresno Unified School District is seeking dynamic, dedicated and motivated individuals. Individuals need to be committed to continuous improvement, results driven and eager to work in a diverse community. We are committed to creating a culture where:
PLEASE READ REQUIREMENTS CAREFULLY REGARDING LETTERS OF SUPPORT.
Candidates applying for this position are required to attach a CURRENT RESUME and TWO (2) LETTERS OF SUPPORT. The FUSD Letter of Support form resembles a questionnaire form. The FUSD online application provides instructions on how to send the Letter of Support form to your contact person. Letters of Support are valid for two (2) years. Failure to update your Letters of Support will prevent you from moving forward in the hiring process.
License/Credential or Skills
Any combination equivalent to: two years of college-level course work in computer science or related field; three years experience in technical call center or technical support working environment including experience in desktop operating systems, network concepts and remote access; experience working with Helpdesk ticketing software; experience with TCP/IP and related network protocol.
Valid California Driver's License; Microsoft Certified Desktop Support Technician (MCDST) and A+ or equivalent or ability to Obtain within one year.
Special Requirement:
This position may work additional assignments including evenings and weekends to accommodate testing, support, maintenance and potential call back duty responsibilities.
Work Hours Full-time
Grade
G-43
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