Job Details
Description
Level 2 Technical Engineer
- Level 2 Technical Support Analyst*
We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth.
Pinnacle Treatment Centers is a growing leader in addiction treatment services. We provide care across the nation touching the lives of more than 35,000 patients daily. Our mission is to remove all barriers to recovery and transform individuals, families, and communities with treatment that works. Our employees believe we are creating a better world where lives and communities are made whole again through comprehensive treatment.
As a Level 2 Technical Engineer (Level 2 Technical Support) you will work independently while managing IT Workflows. You will support Pinnacle business operations by serving as a technical advisor while delivering technical solutions.
Requirements:
- Associates Degree in Computer Science, Information Systems, or related field
- 3-5 years computer support, networking experience, or equivalent applicable work experience
- Travel: Can be up to 10% with possible overnights within the US
Preferred:
- Bachelor’s degree preferred
Responsibilities:
- Primary L2 support for escalated issues from the L1 Service Desk team, which will include local and remote support. Document all troubleshooting and resolution steps using Pinnacle’s ITSM tool.
- Participates in IT projects and facility IT Infrastructure upgrades.
- Participates in the applications support activities.
- Administers end-user workstations and supports end-user activities using remote connection software.
- Investigates user problems and identifies root cause; determines possible remediation; tests and implements solutions and communications.
- Performs and/or oversees software and application testing, installation, and upgrades.
- Installs, configures, and maintains computer workstations, as well as other related equipment/devices/systems.
- Troubleshoot infrastructure issues such as firewalls, networks & VPNs. Additionally, support systems and applications to identify and correct malfunctions and other operational difficulties.
- Develops, documents, and conducts various training and instruction for system users on operating systems and other applications; assists users in maximizing use of networks and computing systems.
- Maintains confidentiality regarding the information being processed, stored, or accessed by the end-users on the network.
- Collaborates with IT staff as needed to drive results.
- Review IT system documents, preventive maintenance, and SOPs to ensure compliance.
- Develop support documentation and provide training to Service Desk team.
- Evening and weekend on call activities as necessary.
- Other duties as assigned.
Benefits:
- 18 days PTO (Paid Time Off) + 8 paid Holidays
- 401k with company match
- Company sponsored ongoing training and certification opportunities.
- Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.
- Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP).
- Discounted tuition and scholarships through Capella University.
Join our team. Join our mission.
Qualifications
Behaviors
Preferred
Innovative
: Consistently introduces new ideas and demonstrates original thinking
Detail Oriented
: Capable of carrying out a given task with all details necessary to get the task done well
Team Player
: Works well as a member of a group
Education
Required
Associates or better.
Equal Opportunity Employer
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