The University of Chicago

Department

Library C & A - Access Serv - Document Delivery Admin

About the Department

Widely known as guardian of one of the largest academic library collections in North America, the University of Chicago Library is redefining its role as a provider of services within an increasingly open global knowledge ecosystem. We value open and equitable access to knowledge, freedom of speech and inquiry, and working in partnership within and beyond the UChicago community. We are creating a working environment that embraces innovation and respect and that celebrates and develops staff.

As part of the University of Chicago, we offer a wide variety of strong benefits and programs to academics and staff. From a choice of comprehensive health plan options and wellness programs, short and long-term disability insurance, continuing education opportunities including educational assistance plans, competitive retirement plans and paid time off (vacation, personal and university holidays), we’re committed to providing benefits and a work environment that matters!

Job Summary

Under the direction of the Document Delivery Services Librarian, the Head of Reserves and Rapid Scanning is responsible for planning and supervising course reserve and rapid scanning operations at the Joseph Regenstein Library, which includes management of print and electronic course reserves at Regenstein Library, management of the Scan and Deliver service, and oversight over the processing of ILL Lending scan requests. Responsible for explaining, interpreting, and publicizing reserve and Scan and Deliver services to faculty and students. Oversees activities relating to copyright clearance for electronic reserves and other materials. Provides and promotes excellent customer service to Library patrons across all areas of responsibility.

Responsibilities

• Supervises, including hiring, training, and scheduling, 3 clerical union clerical reserves staff and is backup supervisor of up to 2 FTE student assistants. Ensures a departmental climate that offers Library clients efficient, accurate, and courteous service and cultivates a diverse and inclusive work environment.
• Oversees, distributes, and monitors work of staff and ensures routine tasks are completed in a timely manner, including scanning materials in response to reserves, Scan and Deliver, or Interlibrary Loan requests and making physical items available on reserve.
• Oversees staff in their daily use of various work-related systems as they relate to the unit, including Ares, ILLiad, and FOLIO and provides initial troubleshooting of problems, and reports issues to appropriate staff.
• Oversees staff responses to patron inquiries, reserves, and Scan and Deliver requests and related issues, including copyright laws and guidelines. Explains and interprets reserves and Scan and Deliver policies to patrons. Resolves difficult problems or refers them to other staff as appropriate.
• Oversees compliance with copyright laws and guidelines, and under the direction of the Document Delivery Services Librarian, works to shape reserves and rapid scanning policies and ensure consistent practices and policies across the Library.
• Works with the Document Delivery Librarian, Library systems staff, and others as appropriate to evaluate, choose, implement, configure, and test systems related to reserves, Scan and Deliver, and rapid scanning.
• Works collaboratively with other Library and University units, in particular with Regenstein Circulation, Collection Management, Mansueto Circulation, Reference, and Preservation to ensure superior service to library patrons.
• Compiles regular and special statistical reports; reviews operations and makes recommendations for improvements in service to patrons and working conditions for staff; estimates needs in terms of staff, equipment, etc., and provides justification. Conducts special studies as required; sets up and exercises quality and quantity controls for the section.
• In consultation with the Document Delivery Services Librarian, analyzes use data to identify trends and to make recommendations for improvements in service, staffing levels, and service hours.
• Maintains guidelines, policies, and procedures for the unit. Manages unit communications, which includes the unit's web site.
• Evaluates services and the effectiveness of policies and makes recommendations for service improvement.
• Performs other related work as needed.

Minimum Qualifications

Education:

Minimum requirements include a college or university degree in related field or an equivalent combination of education and experience.

Work Experience:

Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.

Certifications:

Preferred Qualifications

Education:

• Bachelor’s degree or other advanced degree.

Experience:

• Working knowledge of library procedures.
• Supervisory experience in a library setting.
• Experience in a higher education environment.

Technical Skills or Knowledge:

• Knowledge of workstation applications, including Microsoft Office, email and internet.
• Ability to learn a range of position-related software applications.
• Experience with, or ability to learn, a range of position-related software applications, including but not limited to Ares, Canvas, and FOLIO.

Preferred Competencies

• Excellent critical thinking and problem-solving skills (utilizing appropriate resources to resolve issues).
• Strong customer service skills.
• Ability to build high performing team and drive team member engagement.
• Ability to communicate effectively and with influence, both in writing and orally.
• Ability to utilize emotional intelligence to interact with users and staff professionally, respectfully, and empathetically.
• Ability to supervise and manage team members.
• Ability to coordinate the work of others.
• Ability to exercise sound judgment.
• Attention to detail, accuracy, and organizational skills.

Working Conditions

• Ability to bend, crouch, or stoop.
• Ability to carry or lift loads up to 49 lbs.
• Ability to sit for 4 hours or more.
• Ability to use computers extensively for 4 hours or more.
• Ability to visually focus on print material and computer screens for long periods of time.

Application Documents

• Resume (required)
• References (required)

When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.

Job Family

Library

Role Impact

People Manager

Scheduled Weekly Hours

37.5

Drug Test Required

No

Health Screen Required

No

Motor Vehicle Record Inquiry Required

No

Pay Rate Type

Salary

FLSA Status

Exempt

Pay Range

$43,000.00 - $55,000.00

The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.

Benefits Eligible

Yes

The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.

Posting Statement

The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.

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