UTSA

Org Marketing Statement

The University of Texas at San Antonio is a Tier One research university and a Hispanic Serving Institution specializing in cybersecurity, health, fundamental futures, and social-economic transformation. With more than 35,000 students, it is the largest university in the San Antonio region. UTSA advances knowledge through research and discovery, teaching and learning, community engagement and public service, and with an intentional focus on career readiness the university produces more graduates for the workforce than any other institution in the region. It is a catalyst for socioeconomic development and the commercialization of intellectual property — for Texas, the nation and the world. UTSA has been recognized as a Top Employer in Texas by Forbes Magazine. Learn more online, on UTSA Today or on X (formerly Twitter), Instagram, Facebook, YouTube or LinkedIn.

In 2024, the UT System Board of Regents authorized UT System to begin integrating UTSA and UT Health San Antonio into one unified institution, establishing a world-class university that integrates academic, research, and clinical excellence to build a profoundly impactful university of the future. Driven by a vision for growth and impact, this merger will expand capacity to offer robust undergraduate and graduate programs, attract top-tier faculty and staff, develop innovative initiatives, and elevate transdisciplinary research to address the evolving needs of the region.

Posting End Date: Applications will be accepted through 11:59 PM CDT on 07/22/2025. At the discretion of the hiring department, this position posting may close once a sufficient number of qualified applications have been received.

Salary Range: Up to $51,000/Annualized, commensurate with education, experience and qualifications.

Hours: 40 hours per week, exempt.

Required Application Materials:

• Resume is required.
• Cover letter is preferred.

Essential Functions

Job Summary

The Housing Custodial Manager is responsible for the daily cleaning and upkeep of all residential communities for student housing. Plan, schedule, and assess the completion of the department’s cleaning standards and objectives. Assist in the coordination and implementation of major housing events such as move-in, move-out, summer make-readies, facility renovations and new construction. Organizes the work plan for the building attendant staff, provides technical guidance and leadership, coordinates housekeeping and cleaning activity, assigns work orders and control cleaning supply and equipment inventories. Reports on daily activity and work issues to the Associate Director of University Housing Facilities.

Core Responsibilities

1. Leads and supervises daily custodial operations across assigned residence halls to ensure consistent, high-quality cleaning and sanitation of public and student living spaces. Provides oversight for routine, deep cleaning, and project-based custodial tasks. Supervise a team of 3 Building Attendant Leaders and 15 Building Attendants, ensuring staff are appropriately scheduled, assigned, and supported to meet service standards. Adjust schedules to accommodate absences, special projects, and emergencies.
2. Coordinates daily work assignments using TMA or other work management systems to track and close work orders related to custodial services.
3. Maintains accurate inventory of custodial supplies and equipment. Monitor stock levels, identify re-order points, and submit purchasing requests to ensure sufficient materials for uninterrupted operations.
4. Ensures response time to emergencies, urgent or normal work requests is compliant with our commitment to students.
5. Tracks and analyzes service delivery data to identify trends, improve performance, and recommend operational changes that enhance cleanliness, efficiency, and staff productivity. Communicate regularly with students, housing staff, vendors, and facilities partners regarding custodial services, expectations, project updates, and concerns.
6. Serves as the primary point of contact for resolving custodial-related customer service issues within the residence halls.
7. Hires, trains, evaluates, and mentors custodial staff. Provides coaching and guidance to promote professional growth. Recommends personnel actions in consultation with the Associate Director of University Housing Facilities.
8. Be available to support occasional after-hours or weekend needs related to critical custodial situations, special projects, or all-hands-on-deck responses (e.g., emergency cleanups, severe weather preparation, or major campus events). Flexibility is expected during peak periods to ensure student needs are met.
9. Ensures custodial services are delivered in compliance with UTSA policies, health and safety regulations, and industry standards. Conduct routine inspections of common areas, restrooms, hallways, and custodial closets to verify work quality.
10. Oversees the use of OneCard for custodial purchases, ensuring accurate reporting and compliance with purchasing guidelines.
11. Collaborates with EHSRM and Facilities teams to align custodial services with established service level agreements (SLAs). Ensure timely communication of concerns and follow-up needs.
12. Serves as the key liaison between Housing/Campus Services and Facilities for custodial-related matters. Proactively communicate custodial issues and service needs.
13. Leads custodial support for special situations, such as mold remediation, bed bug response, severe weather preparation, and emergency cleaning. Coordinate with Facilities and Housing to respond appropriately and ensure student safety and well-being.
14. Participates in the training of residence hall staff, including Resident Assistants (RAs), by providing guidance on cleanliness expectations, student collaboration, and reporting custodial concerns.
15. Assists with the development of accurate cost estimates for custodial needs, including equipment replacement, special projects, or emergency responses.
16. Attends and contributes to departmental meetings and training sessions to stay informed of the best practices and promote continuous improvement in service delivery.
17. Conducts regular inspections of residence hall facilities and surrounding grounds to ensure they meet Residence Life, Housing and Campus Services’ standards for cleanliness and appearance.
18. Perform other duties as assigned.

Required Qualifications

• High School Diploma or GED.
• Valid driver’s license. Driver’s license history check.
• Driving a state vehicle is required.
• Three years of custodial or facilities services experience, with a minimum of 2 years in a supervisory or lead role.
• Experience overseeing custodial teams in residential, hospitality, educational, or similarly high-traffic environments.
• Knowledge of custodial procedures, equipment, and safe handling of cleaning chemicals.
• Familiarity with work order systems (e.g., TMA, FAMIS) and basic computer skills for scheduling, inventory, and reporting.
• Ability to work collaboratively with students, staff, and contractors, and provide high-quality customer service in a student-centered setting.
• Strong organizational, communication, and leadership skills.
• This position requires the ability to maintain the security and integrity of UTSA and its infrastructure.

Knowledge Skills & Abilities

• Must be knowledgeable in the general use of office equipment, personal computers, and other electronic hand-held devices.
• Must have a wide knowledge of hand tools, power tools, and testing and repair equipment for multiple facility trade professions.
• Demonstrated independent decision-making and problem-solving ability.
• Excellent verbal and written communication skills.

Additional Information

• UTSA is a tobacco free campus.
• This is a security sensitive position. Employment is contingent upon a successful background check.
• Applicants selected must be able to show proof of eligibility to work in the United States by time of hire.
• Valid driver’s license and Motor Vehicle Record (MVR) as applicable.

Working Conditions

Working Environment:

• This position works in a variety of environments, including residence halls, custodial storage areas, and administrative offices.
• Regularly exposed to cleaning chemicals, equipment, and standard custodial hazards. May occasionally be exposed to outdoor conditions when moving between buildings or responding to exterior custodial needs.
• Must be available to respond during occasional after-hours or weekend situations, such as urgent custodial needs, special events, or all-hands-on-deck responses.
• Standard work schedule is Monday through Friday, 8:00 AM to 5:00 PM. However, flexibility is required, and the role may involve adjusted hours, occasional overtime, weekends, or holidays based on residence hall operational needs.

Physical Demands:

• Must be able to lift, push, and pull up to 40 pounds, with or without accommodations.
• Regular walking, standing, bending, and lifting required as part of routine inspections and support for custodial staff.
• Must wear and maintain a university-provided uniform and may be required to carry a university-issued cell phone after hours for occasional urgent communication.

This position will be primarily located on campus. Travel and parking expenses are the employee’s responsibility.

Equal Employment Opportunity

As an equal employment opportunity and affirmative action employer, it is the policy of The University of Texas at San Antonio to promote and ensure equal employment opportunity for all individuals regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetic information, and veteran status. The University is committed to the Affirmative Action Program in compliance with all government requirements to ensure nondiscrimination. Women, minorities, people with disabilities and veterans are encouraged to apply. UTSA campuses are accessible to persons with disabilities.