Want to embark on a new operations leadership career journey where you can make a real impact? I'm Artūras Vedrickas, and I'm searching for a curious individual like you, ready to leave a lasting mark. Join our Technology team, where your technology leadership skills will thrive, and together – let's make better happen!
As a Head of Support Operations, you’ll...
Lead and evolve Tier 2 and 3 support functions across SAP CRM and digital platforms, ensuring high service quality, rapid incident response, and root cause resolution. Oversee IT Systems support strategy, team performance, and cross-functional collaboration to enhance customer and business outcomes. Drive operational excellence through process optimization, knowledge management, and proactive issue prevention across IT Systems landscape.
Who we're looking for
To succeed in this role, the candidate will be an analytical, superbly diligent and service-driven leader with deep expertise in running state-of-the-art IT support operations. Skilled in managing Tier 2/3 support, optimizing processes, and driving cross-functional collaboration. Focused on operational excellence, team learning, and delivering incident-free future.
Key qualifications include:
We are more than a workplace
Join our inclusive team and collaborate with over 15000 talented colleagues from around the globe. Recognized as a Climate Leader in the Nordics and Baltics, we're passionate about creating great products and delivering extraordinary customer experiences while always prioritizing sustainability. We believe our people are our most valuable asset, ensuring everyone feels welcome and valued. When you join us, you'll receive a comprehensive benefits package tailored to your local market, opportunities for remote work, and more. You'll also have the chance to earn an annual bonus based on your performance and Telia's results. If you want to make a real impact, this is the place where you belong.
Monthly salary range for this position: 4 950 - 7 460 EUR before tax deduction plus annual bonuses which are depending on your competencies and your and Telia results.
Ready to make better happen?
We are looking forward to your application by September 15, 2025. Selection process is ongoing before the application deadline. If you are selected for the next stage in the process, you'll be contacted by our Talent Acquisition Partner. Required controls will be performed.
If you want to know more about this position, please contact Artūras Vedrickas at arturas.vedrickas@telia.lt.
Join us and let’s make better happen – together
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